2121 US 1 South Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer Repair
Dalton is a very pleasant, professional person who is pleasant to be around. He explains what he is doing and why. Your scheduling department is not so professional nor efficient.
Mary W, Hilliard, FL
Frig repair
Richard has been very good to deal with. It is the phone and others that have been the worst to deal with, it took 5 months for me to have frig repaired. This was due to the so called phone people. They cancelled my service twice. Richard was very good.
Peter D, St Augustine, FL
Sears reefer tech
Got the job done. Waited six weeks for him to return to install a part my housekeeper found on floor from the first repair visit. Could have done better at dood alignment. Close enough mentality.
Stuart R, St Augustine, FL
No frig
I've been with out a frig for over 6 weeks it's running now but it's making a pretty loud noise.
Terry C, Palatka, FL
Ad refrigerator
Over the last 9 weeks y'all have came out to try to fix my frig ordering this part & that part & y'all can only come out on Thursday s needless to say . After all this time having no frig is a pain in the a— 2 bags of ice every day & losing food everyday. Now they say it can't be fixed so now I have to wait at least a week to hear from Sears to see what they will give us so we can by a new fridge. And every fridge I like is a mouth out before they can deliver so 1 week to let me know how much they will give us ( frig is a kenmore elite bought March of 2021 ) delivery 4 week so we are looking at most likely it will be a 6 weeks & we started this the 1st week of august. The guy that has been working on it has be working hard but his hands are tied when it comes to scheduling appointments and getting parts .
Terry C, Palatka, FL
111190147
replaced part spin cycle did not test machine still not spinning
Joe C, St Augustine, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 18, 2024
Was Rude and disrespectful
Dismissed what my parents told him and came in with his biassed opinion of what he believes happened. Continued to say yes been doing this for 40 yrs as to say he didn't believe them . Knowing my parents are immigrants and have language barrier he kept insisting they should of read the fine print on the contract knowing they cannot read English ..that's when I stepped in and explained to him how rude he was being ..I don't think he expected me to speak English but I I told him how condescending he was being and it was not appropriate.. he had no Choice but to own up to his attitude and ended up apologizing.he admitted he knew that they could not read English and him asking if they read fine print over and over was wrong . I hope this can be resolved or someone else with a better attitude can come back . I don't trust his report and what he noted.. moving forward please send someone else . I will continue to fight this issue because this stove is brand new and broke on its own they deserve a solution . Not a teddy telling them they are lying subliminally.
Rosario R, St Augustine, FL
Customer service response - Dear Rosario thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 25, 2023
A.C
July 26th he came out here and my boyfriend said he didn't look like he want to work he ordered a part. On August 2rd he came out my sister said that he seemed like he didn't he put the panel on the AC and he came in and checked the Box he told my sister it's some kind of wire going on he left everything out and told her I need it electrician I would not represent him cuz he do not want to work I had to call somebody to bring another Sears person to come fix it I told her that he was going to call me back and he never did.
Shawn R, Jacksonville, FL
Customer service response - Hi Shawn, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on August 09, 2023
