501 N Beneva Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
harry S
D M
Earnestine K
Tech was kind and explained everything in detail. He was punctual and service was performed in a timely manner.
Dennis P
Peter was excellent and efficient...He explained the problem thoroughly and repaired the refrigerator properly. Highly recommend this technician.
jennifer W
My technician Ryan was prompt, knowledgeable and courteous!
Customer service response - Thank you for taking the time to leave a review! We're glad to hear that Ryan provided prompt, knowledgeable, and courteous service during your appointment. We appreciate your feedback.
Sears Home Services on February 05, 2024
Carol Y
Peter the technician was good and hopefully I will hear from you ASAP. Your new AI system is awful and it is very frustrating not having an option to speak to a representative.There are times when you don’t have access to a computer to get on the internet.
Customer service response - We're glad Peter provided good service, Carol. We apologize for the frustration with the AI system and appreciate your feedback as we work to improve our customer service options.
Sears Home Services on May 12, 2025
Dana R
Tech does not know his products, has ask me many times what is wrong with my dishwasher and he order parts for it a month ago. his information tells him that parts were received so he must know whats wrong with it Takes too long to receive parts. No person to answer the phone all automated. Too many text, too many emails
Curtis H
I have been waiting a month for Sears repair to show up for warranty repair on new dishwasher. Every week they schedule service. They do not notify what time the service will be so I have to stay at house all day. At 5:30 They send text 'Sorry not today, reschedule for next week.' 3 weeks in a row.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 12, 2025
Clint R
Total Garbage!! Never received a call before tech showed up even though told by their scheduler. Told them before hand what was wrong. Tech came in pushed a few buttons said my washer needed a $500 drain pump and a $1000 control panel. Why the pump? Guessing so it brought the cost over the price of a new unit and they could walk away with the $119 and take a late breakfast. Total time spent on machine less than 10 minutes. Called to ask for the report along with part numbers, transfered to Chris in India and no PN#s available but was told the Tech quoted multiple trouble codes that he personally never saw. In short, house of hacks and den of deception. Remember Sears and Kmart, let this place join them.
Customer service response - We apologize for the trouble you've faced, Clint. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 11, 2025
Robert M
BEWARE - No call no show 5 different days and then broke my washing machine drain pump while trying to unclog simple hose. Now I can't use my washing machine at all. All phone numbers go to off shore call centers, can't get through to anyone that can help. STAY AWAY!!!
Customer service response - We apologize for the trouble you've faced, Robert. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 19, 2025
