320 Towne Center Cir Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dorothy C
George Lloyd was finally put on my job. I know from others that he is extremely knowledgeable about LG Refrigerators or any refridge. Mine is the top of the line and needed a pro. The third request, I finally got him. I spent hours on the phone trying to get him. And, each time they assigned me a different person. I was promised and finally got him just hours before my appointment. I have cancelled my service deal because someone messed up. It truley was a job only Mr. Lloyd could do. Please thank My Lloyd for us. Sincerely, Mr. and Mrs. Champagne
Customer service response - Thank you for your feedback, Mr. and Mrs. Champagne. We're happy to hear George Lloyd provided the expert service you needed, but we're sorry for the scheduling difficulties you experienced. Please contact us directly to discuss your experience further.
Sears Home Services on April 24, 2025
Francine C
He was great! Couldn’t ask for nicer tech. Very helpful and courteous!!! He should get a raise! Outstanding!!!!
Customer service response - Thank you for your kind words, Francine! We're thrilled to hear about your positive experience with our helpful and courteous technician.
Sears Home Services on April 22, 2025
Sweet R
Jim was very timely, communicated well, diagnosed the issue and then gave me different options regarding repairs without pressuring for the most expensive one.
Customer service response - Thank you for your kind words! We're thrilled to hear about your positive experience with Jim's timely and communicative service, offering repair options without pressure.
Sears Home Services on April 21, 2025
Franko
Kevin knew what to do right away to solve my problem. Then he did some other checks while he was he to see f other things were working well. Great experience.
Customer service response - Thank you for your kind words, Franko! We're thrilled to hear about your positive experience with Kevin's prompt and thorough service.
Sears Home Services on April 20, 2025
Ron M
George was very good at explaining what the issue was with our repair and why we were experiencing what we were. He recommended a very practical solution helping us save some money while fixing our issue the right way. All while showing us excellent customer service.
Customer service response - Thank you for your kind words, Ron! We're thrilled to hear about your positive experience with George's excellent customer service and practical solutions.
Sears Home Services on April 16, 2025
J B
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 14, 2025
Robert R
The actual repair was good. Jim was great! The initial visit by another technician left a little to be desired. It seems the first guy just didn't want to do the time-intensive work and so he said he needed to order parts that ended up being unnecessary (a computer board). So I had to wait an extra week and, as a result, had to spend $1000 on a backup fridge for my garage. I got the protection agreement so that I wouldn't have to get a backup fridge. Very unhappy about that. But Jim got it fixed today...so he is good.
Customer service response - Thank you for your feedback, Robert. We're happy to hear Jim provided great service, but we're sorry for the inconvenience caused by the initial visit. Please contact us directly to discuss your experience further.
Sears Home Services on April 14, 2025
Russell S
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 14, 2025
Laurie H
Victor (Hector I can’t remember) was a very personable and hard working technician. He was thorough, knowledgeable and even expressed that when we start using the washing machine again to not overfill or we would run into the same issue. Thank you
Customer service response - Thank you for your kind words, Laurie! We're thrilled to hear about your positive experience with our personable and knowledgeable technician's thorough service and helpful advice.
Sears Home Services on April 13, 2025
Michelle
Kevin was prompt and knowledgeable and did a great job
Customer service response - Thank you for your kind words, Michelle! We're thrilled to hear about your positive experience with Kevin's prompt and knowledgeable service.
Sears Home Services on April 10, 2025
