8000 W Broward Blvd Ste 100 Reviews
Showing most recent reviews from verified customers of Sears Home Services
2nd time the charm (hopefully)
Don said he replaced the capacitor,(July 12)and within 2 weeks my air conditioning was not working. He said today the capacitor was good but the bearing was bad. He replaced the capacitor today. Let's hope this is permanent.
Vanessa H, Lauderhill, FL
Microwave malfunction
Good service pleasant and knowledgeable. On time introduced and identified himself.
Vinette T, Plantation, FL
Repairman
Richard was prompt, polite and very professional. He was extremely knowledgeable in his profession.
Valerie D, Davie, FL
Fridge's Weak Water Flow from Fountain
The water is barely coming out after service was performed on Mon-Sep-18th. Even after having in place a new filter. Please, advise. Isa Graham
Isa G, Sunrise, FL
Ice maker replacement.
Ice maker not repaired. Replaced old with new but no follow up to verify repair. Now have to wait a week for process to start over. There was no trouble shooting. Just part replacement.
David M, Davie, FL
Tech with no knowledge w/this brand
I think the tech has not experience with Electrolux. He did not try to fix the problem. Vivían C.
Vivian C, Weston, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 11, 2024
No stars
I am so upset. The technician texted me in the early afternoon, saying he was ten minutes away.That's so funny when they give a window from 8am to 5pm and I would be given a thirty minute morning. I did not see it.The text right away, but the text ended with, do you still need. My reply was delayed, but I did not say no, so my feeling is.He should have gone ahead and shown. A little bit later, I texted.Yes, because my mom was at home, waiting for him while I was at work. He never replied to my text of yes and he never showed up. When I got home at five o'clock and the house was baking and my four eighty four year old mom was on the sofa and I ask her who did the technician show up and she said, no, i was so up. My mom has congestive heart failure and needs the temperature to be comfortable. We live in south florida.It is hot. I called and text the ac repairman twice in the afternoon and there was no answer. Then I had to call back the warranty company and although he was supposed to come on a friday, the warranty company said a new technician would be scheduled four Monday. This is terrible, my mom and I are in an oven.
Dolores R, Plantation, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 11, 2024
Unfinished job
Verley replaced the drain on my washing machine but left the plastic from the drum unsealed. He did not put the machine back together and I had to call for a second visit to complete the job
Georgia W, Plantation, FL
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on August 29, 2024
Freezer fan installation review.
The technician didn't come the day he was scheduled to install the parts (after money was collected). I tried calling the number and tried using both the text and email to reschedule. I wasn't able to. We went nearly two weeks before I received a text to reschedule. By that point, my husband looked up instructions on YouTube and installed the parts. At a minimum, Sears should credit us the cost for installation of the parts but they refused to. It looks like the problem was correctly identified and the correct parts were ordered. Everything appears to be functioning correctly.
Julia E, Weston, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 30, 2024
