4563 Bell Lane Reviews
Showing most recent reviews from verified customers of Sears Home Services
Gary N
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
Donna O
Larry was great... Thank you
P R
Les T
Repair was great! nine hour window for arrival was hard to deal with. At the very lease, please give me a morning or afternoon arrival time
Customer service response - We're glad to hear you were happy with the repair! We apologize for the inconvenience with our broad arrival window and will work towards providing more precise time frames in the future. Thank you for your feedback.
Sears Home Services on March 25, 2024
Marshall B
After Tech Matthew R made repairs the Washer was worse than before he started. When he left the top wasn't closed properly. He had to be called back into the house to fix. When my girlfriend started the washer it was "NOW" making loud noises that weren't there before the repair. Tech was still in the driveway so she went out and told him and he refused to come back inside and look at the washer. He said he'd already closed the ticket and could not look at the washer again. He just drove off without looking at the washer again and it wasn't fixed. Complaint filed with Sears.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 23, 2025
Lucille M
There’s no way to reach a person! My appointment has been changed now. This will be to my third appointment and I still have not heard from them and I can’t reach them! They just keep sending texts and canceling my appointments and moving it forward but you can’t reach them so be careful.
Customer service response - We apologize for the trouble you've faced, Lucille. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 13, 2025
Bryan D
If I could give zero stars I would. No customer support whatsoever, technicians do not fix problems, and they only respond to times that are convenient for them not the customer. Do not waste your time with this company. Do not block out an entire day because they will end up canceling on you if it doesn’t benefit them.
Customer service response - We apologize for the trouble you've faced, Bryan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 22, 2025
Daphne R
Had a scheduled appointment for washer repair. Tech never showed up. Zero stars
Customer service response - We apologize for the trouble you've faced, Daphne. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 17, 2024
Lesa H
David has been out twice to repair my washer it still is not repaired the agitator is not cleaning the clothes. New parts were ordered and I do not believe that David put them in but left the old parts in my washer. I do not want David back on my property. Please send a new technician. I have notified Choice Home Warranty about this experience.
Customer service response - A big thank you, Lesa, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 13, 2024
Shirley U
Tim did everything he knew to do. My washer DID NOT GET FIXED. It was not his fault. It is Sears fault for not having the parts. I have been 3 weeks without a washer.
