4563 Bell Lane Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jermaine J
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on January 11, 2024
Chelsea P
Both technicians were awesome!!! Would use them again!
Customer service response - Thank you for your kind review! We are glad to hear that both of our technicians provided you with excellent service. We appreciate your feedback and look forward to serving you again in the future.
Sears Home Services on February 07, 2024
Gary N
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on February 05, 2024
Donna T
Larry was great... Thank you
P R
Les T
Repair was great! nine hour window for arrival was hard to deal with. At the very lease, please give me a morning or afternoon arrival time
Customer service response - We're glad to hear you were happy with the repair! We apologize for the inconvenience with our broad arrival window and will work towards providing more precise time frames in the future. Thank you for your feedback.
Sears Home Services on March 25, 2024
Keith B
Missed work 3 times for service appointment because you can only get 8am to 5pm time just to be canceled halfway through the day. Cost me hundreds in lost money from work. Will not be using them again
Marshall B
After Tech Matthew R made repairs the Washer was worse than before he started. When he left the top wasn't closed properly. He had to be called back into the house to fix. When my girlfriend started the washer it was "NOW" making loud noises that weren't there before the repair. Tech was still in the driveway so she went out and told him and he refused to come back inside and look at the washer. He said he'd already closed the ticket and could not look at the washer again. He just drove off without looking at the washer again and it wasn't fixed. Complaint filed with Sears.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 23, 2025
Lucille M
There’s no way to reach a person! My appointment has been changed now. This will be to my third appointment and I still have not heard from them and I can’t reach them! They just keep sending texts and canceling my appointments and moving it forward but you can’t reach them so be careful.
Customer service response - We apologize for the trouble you've faced, Lucille. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 13, 2025
Bryan D
If I could give zero stars I would. No customer support whatsoever, technicians do not fix problems, and they only respond to times that are convenient for them not the customer. Do not waste your time with this company. Do not block out an entire day because they will end up canceling on you if it doesn’t benefit them.
Customer service response - We apologize for the trouble you've faced, Bryan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on February 22, 2025
