3655 Sw 22Nd St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Timely and courteous
Good and timely experience. Very courteous, with knowledge and information provided
Elsa R, Coral Gables, FL
Stefan
Did a good job of fixing the problem. So happy that my oven works again.
Lucy H, Miami, FL
Sears Dryer Service
Sears Tech was terrific. He explained everything he was doing to repair my dryer and when he left the dryer was as good as new. Thank you, Juan.
Terry G, Miami, FL
Great technician
Thorough and knowledgeable. Goes above and beyond. Kind and courteous.
Keith W, Miami, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 01, 2024
Technicians that don't report the correct job code
Horrible. Refrigerator cannot be fixed and should be replaced according to protection agreement and they keep sending technicians that say the same thing and they're not reporting in the Job code - non-repairable so that fulfillment could replace it. That's all that they're waiting for. It's a shame how you guys treat your loyal customers
Marissa R, Miami, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 19, 2024
made things worse
nice polite man but he didn't fix the dishwasher in fact now I have a bigger leak from the dishwasher and had to call an emergency plumber about 2 hours after the tech said the leak was fixed
Ruth S, Miami Beach, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on June 25, 2024
Sub PAR Service
Technician refused to perform standard maintenance services as per Master Protection agreement after being advised by customer service representative that services were covered.
Collette O, Miami, FL
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 15, 2024
Horrible service
Tech never showed up and yet you claim that he came and fixed the Washer or dryer This is total Nonsense
Mukesh N, Miami, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 24, 2024
Incomplete work
He did not complete the work and didn't have the best customer service skills.
Bricilia S, Miami, FL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 19, 2023
Technician never showed up
Andy never showed up, never called. Horrible service, day wasted at home waiting for a technician. He is also saying that he called at 2:00 pm - not true. Also, to talk to a person at Sears Warranty is almost impossible. Horrible, horrible service.
Maria S, Miami, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 28, 2023
