1625 W 49Th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer repair
Antonio seems like a very nice person. I would have given him 5 stars. He even took the time to explain things over the phone; unfortunately, the washer keeps having the same problem! It was not fixed!
Giranny F, Hialeah, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 24, 2023
Dryer Repair
David did not fix the problem with the dryer. He was short with me and I didn't appreciate that. I had to make another appointment to fix what he didn't fix. Just because he put the new timer in doesn't mean it's fixed!!
Henry J, Miami, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 06, 2024
Sears is impossible to work with
Still waiting on a supervisor to call and explain why we were allowed to go multiple days without HVAC because of the technician "time stop"
GS, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 24, 2024
Repair fail
Dryer is not working after first load it dried. It's feels the temperature is extremely hot. Unacceptable to wait two days for a recall visit. Very disappointed.
Tania G, Miami Lakes, FL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 09, 2023
Terrible
Rude, had a bad attitude and did not re-stack the dryer. Just left and told me I could go find someone else to do it.
J, Miami, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 31, 2023
