1625 NW 107th Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Laura C
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on April 16, 2025
Vitto C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on April 16, 2025
Tessa M
Nelson is very pleasant and honest. He is very skilled at what he does and able to find a solution to every problem
Customer service response - Thank you for the 5-star review, Tessa! We're glad to hear that Nelson was pleasant, honest, and skilled in finding solutions to your problems.
Sears Home Services on April 15, 2025
Carmen A
I will give my technician a 10 ⭐️ but unfortunately doesn’t allow me great service and very respectful
Customer service response - Thank you for the 5-star review, Carmen! We're glad to hear that your technician provided great service and was very respectful.
Sears Home Services on April 15, 2025
Maria K
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 14, 2025
Arthur B
Excellent customer service….
Customer service response - Thank you for the 5-star review, Arthur! We're glad to hear you found our customer service excellent.
Sears Home Services on April 13, 2025
Ellen W
Roger was great. Arrived in time. Diagnosed the problem.
Customer service response - Thank you for the 5-star review, Ellen! We're glad to hear that Roger was punctual and able to diagnose the problem.
Sears Home Services on April 13, 2025
Phyllis J
The repairman was excellent. Personable and efficient. Sears on the other hand cancelled on me three times before I went ballistic. Every day they would say they were coming and then I would wait all day and they did not show up. Of course right before 5 o’clock they would send me a text that they were not showing up. I spoke with supervisor after supervisor and they were supposed to come back with the part needed on Monday. To be more clear, they canceled on me twice, and then the repairman showed up for the third scheduled repair without the part needed. I had already sent pictures of the error code and showed them that the washer was not draining the water. I sent all information asked for so that they would be sure to have the parts on the truck. The repair man said they would be back in two days and that the part was local so it would be no problem. On the day of my scheduled repair ( Wednesday ) they canceled again saying the part had not come in. I was told that I could get another appointment on Friday. I made such a fuss, that they apparently got a service man to come out today, Thursday. He told me that he actually carries the part that I needed on the truck, so why didn’t they send him in the first place? I’m glad that Sears finally got their act together and sent an efficient serviceman with the correct part to my house., but I will never use Sears again. I would suggest that you don’t either. I lost four days of work because of them. They never let me know they were weren’t coming until the last minute. On each occasion, they texted the day before they said that they would be here, but the window was all day until 5, which meant I was unable to go to work I have never dealt with such inefficiency with a company; however, both servicemen were personable and efficient.
Customer service response - We're sorry for the inconvenience and frustration you experienced, Phyllis. We're glad to hear that our servicemen were personable and efficient, but we regret the scheduling issues you faced. Thank you for your feedback.
Sears Home Services on April 10, 2025
Jennifer L
Ahmed did a great job repairing our dryer. He was very friendly and professional.
Customer service response - Thank you for the 5-star review, Jennifer! We're glad to hear that Ahmed was friendly and professional in repairing your dryer.
Sears Home Services on April 08, 2025
Miguel F
Very good experience!!!
Customer service response - Thank you for the 5-star review, Miguel! We're glad to hear you had a very good experience with us.
Sears Home Services on April 07, 2025
