1700 W Intl Speedway Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Friendly and thorough
He was early (yay), caring and thorough. It is nice to know people like this are still out there these days! He even checked the unit on the roof of my building! Thank you Sears for providing this free maintenance service!
Florence M, New Smyrna, FL
Hector
Hector is VERY professional and courteous and thorough. He went over and above expectations - communication, explanations and completion of work was exceptional.
Molly B, Ormond Beach, FL
Motor replacement
James' communication, professionalism and procedures are what will make me a repeat customer. Great job.
Arthur V, Ormond Beach, FL
Service tech
Awesome, performed as needed. On time, repairs made, all taken care of. Thank you!
David W, Port Orange, FL
Refrigerator not cooling
advised us very clearly on the problem so we could make our decision in which direction we need to go.
Frank M, Daytona Beach, FL
The Best
Very knowledgeable & proficient. Did a great job. If i need help again, i hope it would be him . 👍
Kate T, Holly Hill, FL
Knowledge
George was helpful in explaining the problem we were having with our refrigerator. Which made things easier to understand and we were able to make informative decisions.
Osmin D, Palm Coast, FL
Technition great sears personal terrible
After 4 months of trying to get Sears to take care of our issue parts were ordered originally then they would not schedule anyone to come out because one of the parts didn't come in I addressed this with the person on the phone but nothing was done. Finally after 4 months they sent Hector out who came out and ordered more parts for the refrigerator to compensate for the door that did not come. Now that the service call has been taken care of the refrigerator is working properly however I have lost 4 months of my warranty due to the unprofessionalism and lack of communication skills of the people that I have been talking to from the Sears phone center. Each time I called I kept on getting a roundabout answer because they were reading from a script they had no idea what I was saying. I am very disappointed with the main part of this service agreement. I was informed from the person on the other end that my refrigerator was going to be replaced and that was 2 months before they finally sent someone out to replace the parts that had been here for 2 months I had asked them to do this prior but they refused to because they said we didn't have all the parts. I had been told that all the parts were not able to be gotten because the door had been discontinued and I would be in contact with somebody to replace my refrigerator if they did not have the authorization to do that they should not have done that and I am extremely upset. I am glad however that when Hector finally was able to come out due to the persistence of myself not anything to do with Sears that as of right now my refrigerator is working again.
Leo M, Daytona Beach, FL
Very knowledgeable and professional
Hector was a great service technician. He knew the issue and fixed it well. He was SUPER pleasant, did his work efficiently, and cleanly. Hector was a good rep. My only critique is the scheduling: I don't really enjoy the HUGE arrival window (between 9 a.m. and 4 pm). Even though I could go online and see he should be there around 1:30, He called at 1 and said it would be 2 p.m. Then at 2:15 he explained his schedule got changed and it would be 3. It's hard to plan anything around that.
Susan L, Ormond Beach, FL
Great
Gentleman arrived when he should have for his communication and was very helpful
Frank A, De Leon Spgs, FL
