1235 Colusa Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not Fixed
Our washing machine has Not worked in over 2 months. Austin was a very nice guy. However he is also the 4th person to come out to try to resolve the issue to No avail. Very disappointed in Sears Home Service.
Andrew P, Arbuckle, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 25, 2023
A/C Repair
When a/c handler motor was installed, the repairman left leaving the electrical cord strung across unit and plugged in a wall unit. Sears had to make a second trip to correct. First, he said that was the way it was originally. "No" A little bit of disagreement discussion. And said there was not another plug in. After I insisted there must be, he found after pulling a few things in front out. It would appear he just wanted to use the easiest instead of bending down to find the appropriate plug in. He should have done this when first repaired. A waste of everyone's time.
Bonnie S, Yuba City, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2023
Poor service man,
He did everything he could to get out of working on my refrigerator? I did everything I was told to do, I defrosted it for 24 hours there was no ice in it, I even wiped it clean but the tech kept saying it might have ice and I need more parts then he told me I should buy a new one and said I could get my money back, at that point I was tired of trying to get him to look at my refrigerator so I said just give me my money back and he said ok, he is bad news for Sears
Jeff C, Yuba City, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 07, 2024
3rd times a charm… hopefully
They came out 3 different times on 3 different days and kept asking the same questions even though I had answered them the previous time they came out. The third time they were 3 1/2 hours late. Then proceeded to ask me a bunch of questions that I felt they should know as technicians including if I had the installation manual handy. The clock is still running 10 min ahead.
Jessica, Yuba City, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 24, 2024
Nice repair man but fridge still broken
Sears didn't show for our scheduled appt on 6/26. Then said they couldn't come back out until 7/10. As if this wasn't insulting enough, they didn't order the ice maker. They said they ordered some parts but not the ice maker because it has to come with everything. No idea why they didn't just replace everything. First American said they would have approved replacing the ice maker if Sears had put in the repair order. Then they taped the ice bucket back together instead of simply replacing it. Now we need another service ticket so we can have the ice maker replaced like it should have been on 6/26
Amy C, Rough and Ready, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 11, 2024
WORST TECH EVER
DOESNT SHOW UP TO THE HOUSE AND CANCELS WITHOUT TALKING TO ANYONE
Amanda T, Yuba City, CA
Customer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on September 26, 2023
TERRIBLe.
AWFUL. He canceled my appt and never knocked on my door. He said he would recommend my refrigerator be replaced and he never submitted a report. He is awful and unprofessional he should be fired. The whole company is terrible
Amanda T, Yuba City, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 25, 2023
