145 W Hillcrest Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bryna F
Technician called well before window was up to inform me he was running late and gave a new window, during which he came. He looked at the ice maker, diagnosed the problem, and gave an estimate. He performed the work quickly and efficiently. He was polite, appropriately dressed, and clean. 5 stars!
Customer service response - Thank you for your detailed review! We're delighted to hear that our technician provided timely communication, efficient service, and professionalism during your ice maker repair.
Sears Home Services on September 17, 2024
Susan A
Very efficient and friendly.
Customer service response - Thank you for your positive feedback! We're delighted to hear you found our service efficient and friendly.
Sears Home Services on September 15, 2024
Lizbeth C
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on September 10, 2024
Traci A
Frank was awesome
Customer service response - Thank you for your positive feedback! We're thrilled to hear that Frank provided awesome service.
Sears Home Services on September 09, 2024
Lisbeth D
Customer service response - Thank you so much for the 5-star rating! We’re delighted to know you had a great experience. We’re always here if you need us in the future!
Sears Home Services on September 05, 2024
Susan R
Frank is knowledgeable, neat, thorough. And he keeps my Kenmores humming along.
Customer service response - Thank you for your kind words! We're delighted to hear that Frank's expertise and thoroughness have kept your Kenmores running smoothly.
Sears Home Services on August 30, 2024
Jenn E
Customer service response - Hi, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on August 25, 2024
Juan
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on August 21, 2024
Shari S
Gagik was very knowledgeable about my refrigerator. He performed maintenance and gave me extra information about my refrigerator. All the repairman were excellent. Sears customer service on the phone and thru texts and emails are among the worst to reach or to speak to. They need to get their act together or no one will ever want to use them. All they ever say is " We apologize", over and over again, and they have no remorse about wasting their customer's time. Christopher was knowledgeable about the water heater. He was nice and kind and answered all my questions. He is a good representative for your company. Frank was also nice and kind and a good representative for your company. He did maintenance on 7 appliances. What he couldn't answer, he made an appointment with a repair person who specializes in that appliance. I was very happy with this experience.
Customer service response - Thank you for your wonderful review, Shari! We're delighted to hear that Christopher and Frank provided such knowledgeable and kind service, and we're thrilled that you had a positive experience with our team.
Sears Home Services on August 18, 2024
Gary H
Very nice and helpful repairman, very knowledgeable of the products. Clean and neat. I wish I could make an appointment with Stan all the time. Your lucky if he shows up at your door.
Customer service response - Thank you for your kind words about Stan and our service. We're thrilled to have him on our team and glad his work impressed you!
Sears Home Services on August 13, 2024
