4015 Capitola Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator service review
Teddy communicated his arrival time and arrived on time. He was friendly and courteous. He tested the temperature of freezer and fridge, he pulled it out and vacuumed back and front. We were disappointed that he didn't have a brush to more thorough clean the coils.
Susan M, Santa Cruz, CA
Very courteous and knowledgeable.
My appointment was for 8-12. Looked like 11:00 am until he was held back at another location. Arrived at at 2:50 pm. Immediately diagnosed the problem. Unfortunately the replacement part is no longer available. Shared some advice on trying to get a little use until it can be fixed or replaced. Appreciate that..
Mark D, Watsonville, CA
Kind & helpful
He was very helpful, although after he left I put my stuff back on the door of the fridge & the squeaking started again
Elizabeth H, Watsonville, CA
Still not working properly
Jorge did good for what he could but my frig still is not working right. This has been going on since I bought it last year.
Kathy M, Boulder Creek, CA
Good service
Lot of background while speaking to the service scheduler
Norman N, Aptos, CA
Julio did great, but it took Sears over 2 months to fix our
First off, the repair tech Julio did a great job of fixing the washer. My problem is that I first called Sears to fix the washer on June 11. The washer did not get fixed until August 15th! We were without a working washer for over 2 months! If Sears needs to hire more repairmen...they better do it. Sears used to have the best in industry repair services and I have been loyal to Sears for over 40 years...and their repair services were a large part of my loyalty. They have obviously been fading to the bottom for a while, but this is the last straw. I will never buy another Sears appliance or sign up for another Sears repair agreement. Game Over
Suska B, Ben Lomond, CA
J
Jorge was fine, but was unable to check the condenser because moving the refrigerator was a two man job. We want two men to come again and finish the job.
Patricia J, Felton, CA
Not completed
Moisture is still coming out of the dishwasher. The wrong parts we shipped out. I would like another appointment
Robin C, Soquel, CA
Customer service
It is terrible that no real person can be spoken to. For as long as Sears has been in business one would think quality still matters! My aunt worked her whole life at Sears. I used the Sears catalog to buy my school clothes. Very poor customer service now. I want to be able to get my needs met by a person who is present not just make or cancel an appointment
Mary N, Santa Cruz, CA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 19, 2023
Problem is not fixed
The technician was polite but he did not fix the problem of pooling water.
Surbhi K, Santa Cruz, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 11, 2023
