24137 Valencia Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator Problem-leaking
He was a great Tech very caring soft spoken, found the problem and fixed it! Thank you Gagik
Rosa M, Santa Clarita, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on June 06, 2024
Horrible!
He was supposed to change the 4 set of wheels on our dishwasher plus the seal. He only had 3 sets of wheels on hand so he replaced just 3 sets of wheels. He said he was going to order 1 set of wheels and the seal, but he never did. We only found out because we followed up. He closed the call (job) so it will reflect to management that he completed the job.
Matt C, Stevenson Rnh, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 12, 2023
Service person
He was excellent, took time to explain problem and give solutions.
Jesus R, Newhall, CA
Customer service response - Dear Jesus thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 30, 2024
Fridge is hotter than it was before
Horrible job Fridge is broken and didn't work after technician left
Moazzem C, Santa Clarita, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 13, 2023
Washer
Basically he just gave us an opening of why the washer makes a grinding noise, dosent spin as fast as before, and why the clothes are still wet at the end. So, no issues was resolved. He did not open or check under the washer. I will be calling my insurance to open a new claim.
Eduardo I, Fillmore, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 29, 2023
Upset
Technician never showed up. He was to be here between 1-5pm today. AHS contacted me and said they were notified today at 1 pm that Sears cancelled. This is the 3rd time I had to ask for the day off to get our ice maker fixed. VERY Disappointed!!!!!!!!!!!
Wayne S, Fillmore, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 10, 2023
Not Fixed
This is the 3rd time they came out and the Ice Maker does not make any ice. He said it should be fine in 24 hours again but if it doesn't make ice he said for me to contact AHS and ask for an authorized Kitchenaid repair person.
Wayne S, Fillmore, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 03, 2023
No Live person to speak with when something is wrong
I left a good review after the technician left my house 2 days ago.. The refrigerator was running and got cold by the next day. I put a few things in it and luckily didn't do big shopping because it got warm again. I try to call A&E and get an AI recorded line that doesn't give an option to schedule a revisit only a new visit online and then hangs up. Why can't I speak with a live person? If I go online, it says the next appointment is in 2 weeks. I don't want to wait another 2 weeks to have my refrigerator fixed. Again, not just horrible but non-existent follow up service. I need someone ASAP
Natalie L, Santa Clarita, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on July 29, 2023
