4575 La Jolla Village Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great job and very fast!
Excellent repair of Kenmore washer. Highly recommend. 5 stars 5 stars
Catharine N, La Jolla, CA
Great service
Courteous. On time. Fixed the problem. Thank you.
Sarah C, San Diego, CA
Microwave died
Peter suspected the culprit immediately (blown fuse) where a prevoius technician did not even remove the unit from the wall.
Mary M, San Diego, CA
Dryer repair
Chester was professional and friendly.. He explained what the problem was and how he was going to fix it. This is a employee you want to hold on too. I've been in the customer service business for over 30 yrs and I would hire Chester in a hot minute. I hope he is getting paid what he's worth. Loved the great service. Kathleen Barry
Kathleen B, San Diego, CA
Title of review
Ruben was friendly, communicative, prompt, and did a thorough repair of our freezer. We appreciated his time and talent.
Gabriel G, San Diego, CA
Professional and helpful.
Communicated well. Let us know when he was coming, that he was coming, and finally fixed the problem. Used his head instead of just changing out parts. It helps that he was actually given the right part to fix the problem too.
Ted J, San Diego, CA
Washer Service
John was friendly, polite and, most of all efficient and experienced. Thank you!
Brian S, San Diego, CA
todays service
Tony did a fantastic job of working around the incomptence of your Ai system. This was the 3rd scheduled apointment since the initital repair visit of 10 June (#10426427). I created this apt to get a real live person to come to the house and review the initial repair call. Your AI robot affirmed my cell and apts. but NEVER did in fact send a text or confirmation of alledged apointments. Tony reviewed the issue and was able to address what he could while here. In spite of punching #3 to speak to a real person, IT NEVER HAPPENED. I called your 800, 336 and 865 numbers and got your incompetent robot. Sears USED to be a reliable company. Now I've paid for an annual protection service that appears to be useless. Tony was very understanding and provided great guidance. You need more Tony's than you incompetent robot ai num nut. Now we're waiting for ONE MORE tech apt to fix the initial issue.
Terrence Smith, San Diego, CA
Very professional
Raymond arrived on time and was very knowledgeable. Quickly figured out the issue with my oven.
Jeanette B, San Diego, CA
Great service
Explained my options and answered all my questions in detail, gave me good advice about prolonging the life of my machine.
Ellen F, San Diego, CA
