1191 Galleria Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Air Conditioning
Adam provided great customer service. He explained the issue and resolved it in a timely manner. He was very polite and professional.
Mike M, Granite Bay, CA
Washer repair
Knowable and good to deal with. We were not able to do repairs but he did his best.
Diane P, Grass Valley, CA
A/C Repair
The worker came on time and fix my AC very quick. Very professional worker. Thanks.
Arpapan P, Rocklin, CA
Knowledgeable and quick
Conrad was nice and helpful. Explained the problem well. Did repair quickly.
Julie P, Roseville, CA
Great person
Justice was very kind, knowledgeable and prompt. He called to notify me of his arrival and did his best to repair the water dispenser switch. Unfortunately, the tropical storm knocked out our power and he unable to test it. When the power returned, the switch worked but only when we opened and shut the door. I called Justice and he said he thought he knew the problem, so asked me to work with the call center to open a new ticket so he could order parts and have them when the next appointment was set. He was sweet. But for as good as he was, the call center was the exact opposite - a horrific experience. After waiting 15 minutes, i got an agent who needed to confirm everything. I did, they asked a bunch of un related questions, then they said they had to send me to scheduling where i had to start the whole confirming thing of who i am again. When i told the lady i had a an incomplete repair, she talked over me and didn't seem to understand what was going on. I told her I had a service number and that the technician had requested i call to get it re opened or a new one set she talked over the top of me.l again, about service repairs. It felt like she stuck to a script and my real problem didn't matter. When i asked for a new appointment she said call back tomorrow. When I asked to speak with a supervisor she asked why and said they'd say the same thing. When i asked again and said it was a policy question, I was allegedly transferred but was instead disconnected. This was horrible and I feel sorry for Justin.
Alexia R, Auburn, CA
Excellent Service
Great work and great customer service
Alyce W, Rocklin, CA
AC Service/Repair
Great technician! Found problem right away and resolved in less than a half an hour. If you're all like this you have a great organization! Thank you Ronald!
Scott S, Lincoln, CA
Excellent service!
Loved Abdul, very professional and kind. He knows his business. Fixed the oven and trash compactor and knew his business. Very pleased with his work done. Consuelo
Consuelo R, Placerville, CA
Awesome service
Abdul, knew his business and Was very professional and super kind. Thank you for sending someone with lot of experience. Consuelo
Consuelo R, Placerville, CA
Great works
Great services. Will recommend to friends and family for Air condition and heating repairs.
Son N, Rocklin, CA
