1401 N Montebello Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
gloria H
Technician was nice and replaced ice-maker parts. UNFORTUNATELY, the ice-maker is still not working (at all). I need a technician to come figure out why the replacement parts aren't working. Your prompt and professional service will be greatly appreciated.
Customer service response - Thank you for your feedback, Gloria. We apologize for the inconvenience with the ice-maker and will work on resolving this issue promptly. Please contact us at searshomeservices.com or call 1-800-469-4663 for further assistance.
Sears Home Services on October 02, 2024
JESUS C
Customer service response - Hi JESUS, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on January 23, 2024
Alex N
Jose was great, 5 stars. He diagnosed the problem which was misdiagnosed by a previous Sears Tech. He also tried to ensure that I receive a refund for the money I had already spent on the misdiagnosis & unnecessary parts. Sears did not send me the refund. I did not receive any refund until I was finally able to talk to a billing agent after I was able to find a phone number that was missing from all of Sears many e-mails to me.
Customer service response - Thank you for taking the time to bring this to our attention, Alex. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on February 07, 2024
María R
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on December 16, 2024
vivian H
Technician did not resolve the issues, instead told me that he “cannot fix what he cannot see” while I explained and shows him the pictures.
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on September 21, 2024
Rafael N
Tech didn’t fix the problem all he did was vacuum the dust and told us wait 4 hours for the refrigerator to work, I told him the problem and never took apart to the problem now my food is gone to waste.
Customer service response - We apologize for the trouble you've faced, Rafael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on August 22, 2024
SHES O
Just letting you know that the washing machine is not working again it saids ddc i dont know what it means this is the third time they come and nothing happen, I need for someone to come and do their job the right way. Iam very disappointed. Rosa M. Miramontes
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 24, 2024
Teresa H
Sears not up to par on agreements they promised to send 2 technicians when other technician cancelled due to stack washer and dryer. They never showed up very disappointed in warranty service. Been without washer on 2 week : (
Customer service response - Thank you for taking the time to bring this to our attention, Teresa. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on March 06, 2024
Martha C
Didn’t check nothing hit buttons on the machine that’s it
jacqueline R
Washer still not fixed, they did not balance it
