3755 Santa Rosalia Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Thafamousmasii 1
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 27, 2024
Marinna C
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 27, 2024
Anna G
Rueben displayed a high level of expertise in repairing my refrigerator in a timely manner.. He was friendly and explained the problem before and after it was fixed.
Customer service response - We're thrilled to hear about your positive experience with Rueben and appreciate your feedback on his expertise and friendliness. Thank you for taking the time to share your experience!
Sears Home Services on June 23, 2024
Michelle C
The repairman was so nice and very understanding of the issues with the refrigerator. He also took additional steps to verify the warranty and the correct amount the we needed to pay. However, as far as the Sears warranty program I rate it an "F".
Customer service response - We're so glad you appreciated our repairman's efforts and dedication to service, and we're sorry to hear about your dissatisfaction with the Sears warranty program. Thank you for taking the time to share your experience.
Sears Home Services on June 21, 2024
Colleen C
Enrique from Sears went above and beyond with his customer service. An excellent technician.
Customer service response - We're thrilled to hear about your positive experience with Enrique. Thank you for taking the time to share your feedback!
Sears Home Services on June 21, 2024
Bridgette R
The repair man assign to me was wonderful…it’s your customer service that’s horrible and can’t resolve a case to save their lives. Do better Sears…repairman Armondo was amazing! My first visit was May 9th and the parts are no longer available and I’ve been calling ever week since then and have gotten the run around and told someone would contact me in 3-5 days each time I call! No one has called me! Not one person! I have kids in my home and need my washer! I’m extremely disappointed and I filed a complaint with the BBB as enough is enough! Sears had such a superior name in the appliance game until now, I’m not sure what change, but this is not the same Sears I was raised on. This is not the same Sears my mom would rave about back in the day. Then you want to offer me $299 to find a replacement front load washer…I just received that message today after all these weeks I wonder why? Are you serious? They start at $500 and up. All to say I’m disappointed in the customer service provided by Sears Home Protect!
Customer service response - We are truly sorry for the experience you’ve had with our customer service; your feedback is invaluable in helping us improve. Thank you for acknowledging Armondo's great service, and we are committed to resolving your issue as swiftly as possible.
Sears Home Services on June 21, 2024
Kelli B
He was absolutely wonderful!!!
Customer service response - Thank you for your kind words! We're thrilled to hear you had a wonderful experience.
Sears Home Services on June 19, 2024
lester O
Very professional.
Customer service response - Thank you for your positive feedback; we're thrilled to hear you found our service very professional.
Sears Home Services on June 17, 2024
Vivian B
Technician is very good at what he’s trying to do. This refrigerator has been serviced so many times by your company and just not being repaired I don’t believe it can be repaired and it seems as though your company doesn’t want to replace it. I’ve had your service for years there should be no issues in replacing it. I have auto pay every month for years don’t understand what the problem is. Just keep paying and nothing gets resolved? VL BROOKS
Customer service response - We're truly sorry to hear about your ongoing issues with the refrigerator repair. Please rest assured, we value your long-term patronage and commitment; we'll look into your situation more closely to find a resolution. Thank you, VL Brooks, for bringing this to our attention.
Sears Home Services on June 17, 2024
G K
Excellent job, thanks!
Customer service response - Thank you for your positive feedback! We're thrilled to hear you're satisfied with our service.
Sears Home Services on June 17, 2024
