3755 Santa Rosalia Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
andrea D
My LG washtower needs repaired. I know its the drain pump. And the tech they sent out knows its the drain pump. But the sticker with the serial and model number has someone disappeared, and so without he said "there is nothing he can do". We waited weeks for this appt. NO one ever said without the model number our technicians are clueless and have NO way of knowing what part to get. This is a machine that is less than 7 years old, probably 5 years old. There can't be that many diffeent pumps that fits it. He seeemd green and under educagted in the field. I will be considering canceling my warranty with Sears Home. I am severely disappointed. He couldn't even give me a direct number to ANYONE to get manager level assistance beyond him.
Customer service response - We apologize for the trouble you've faced, andrea. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
Heather W
Extremely Disappointed with Sears Service. I recently had a very frustrating experience with Sears regarding a diagnostic and repair for my noisy fridge. Here's a summary of what happened: * I called Sears to schedule a diagnostic appointment for my fridge. The appointment was set with a window of 8 AM to 12 PM * I received multiple texts confirming the appointment and a call from Sears and the technician on the day of the appointment. * The technician arrived diagnosed the issue and order the necessary parts. I paid for the parts in labor up front. * I was informed that the parts would be shipped to my home and that I would receive a tracking number. I was also told to unplug the fridge the morning before the next scheduled appointment. * I received texts about the shipment as well as a text the day before the appointment confirming it and asking for my confirmation. * I called the series to confirm the appointment and received another text confirming my confirmation with the same 8 AM to 12 PM window. * On the scheduled day I received no call text or visit from the technician after waiting for 5 hours I called Sears and was told that the appointment had to be rescheduled because I didn't call to confirm the part's arrival. I was not informed about the need to call upon parts arrival and was not provided a number 2 call according to the texts Sears knew I had received the parts. * This resulted in another day without a fridge and no respect for the 5 hours I had to take off from work. * I am extremely disappointed with the lack of communication Sear's part. The technician was fine but everything else was not. I am seeking compensation of a $175 for my lost time. This experience has been very frustrating and I hope Sears addresses these issues promptly. I should also mention the holding time of over 49 minutes on one call and speaking to 5 people in 4 different departments. I have emailed Sears with my experience and my request for compensation I have also mailed off a letter to the quote only spoke to a supervisor today who assured me it would be escalated let's see what happens! P.S. Ruben, the technician, was professional and respected my request to use a pair of booties over his shoes, which I provided. He even offered to remove his boots. In a household where we don't wear shoes in the house, this was very much appreciated.
Customer service response - We apologize for the trouble you've faced, Heather. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 12, 2024
Porsche R
The technician had been out to repair a loud humming motor on my mini split AC unit. He said he couldn't remove the screw and the unit would need to be replaced but replacing that unit would require all of my units to be replaced since the system was 7 years old. I should've been informed of that a few weeks ago when he initially looked at the unit. Now I'm stuck to find another company.
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 10, 2024
Enis H
Technician did not show up; waited all day; tried calling him, no answer!
Customer service response - We're really sorry to hear about your experience, Enis. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on September 07, 2024
Larry A
The problem is still not resolved with my washing machine. It is still leaking water.
Customer service response - We apologize for the trouble you've faced, Larry. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on September 02, 2024
Saundra C
Customer service response - Hi Saundra, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on July 15, 2024
Amelia A
He took off my clothes. I’m 86 years old
southcentral S
Customer service response - Hi southcentral, we want to express our sincerest apologies for the experience you had with our Sears Appliance Repair. We would like to make things right and ensure your satisfaction. Please contact us directly at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns in more detail and find a suitable resolution.
Sears Home Services on June 23, 2024
Susan F
I paid $99 for the visit. Jose told me the repair would be in excess of $800 but to call the Gas Company to see if gas line if working. Confusing information since the water was hot, Waste of time and money, Sears you can do better than this.
Customer service response - Thank you for taking the time to bring this to our attention, Susan. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 25, 2024
noe E
Customer service response - noe, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on January 18, 2024