2650 E Olympic Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Togonai M
On time & fixed the problem..
Customer service response - Thank you for your 5-star review, Togonai! We're happy to hear that the service was timely and the problem was fixed.
Sears Home Services on December 19, 2024
lacrice W
When the technician arrived, he did his work. He completed his job. He didn’t take long.
Customer service response - Thank you for your 5-star review, Lacrice! We're happy to hear that the technician completed the job efficiently.
Sears Home Services on December 17, 2024
Patricia R
Great customer service and professional.
Customer service response - Thank you for your 5-star review, Patricia! We're happy to hear you appreciated our great customer service and professionalism.
Sears Home Services on December 15, 2024
Carla C
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on December 16, 2024
Nelson G
Great service technicians & very competent - but Sears AI is incompetent & severely flawed, their automated workflow is broken & incomplete, and their ability to communicate & fix problems is the worst I've ever encountered. I will be canceling my account & never using the company again.
Customer service response - Thank you for acknowledging the competence of our service technicians, Nelson. We're sorry to hear about your experience with our automated systems and communication; please contact us directly so we can address your concerns further.
Sears Home Services on November 26, 2024
Mary G
Isaiah is very nice and knowledgeable about his work. Highly recommend him anytime.
Customer service response - Thank you for your 5-star review, Mary! We're happy to hear that Isaiah provided knowledgeable service and that you highly recommend him.
Sears Home Services on November 12, 2024
O V
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on October 31, 2024
Diana N
Service on time , fixed issue same day:)
Customer service response - Thank you for your 5-star review, Diana! We're happy to hear that the service was timely and the issue was resolved the same day.
Sears Home Services on October 29, 2024
Nicole D
The last technician who just left my home was excellent! Extremely professional! However, I will never purchase anything from Sears due to repairs taking 90 days and I had the elite warranty. The amount of stress mentally and financially totally disabled me. I didn’t receive any financial/food replacement for my family during this time. The whole experience completely destroyed any confidence I had with Sears. I called numerous times and was told to wait 15 business days for a callback which only happened 1x. I still hate the way this experience has made me feel.
Customer service response - Thank you for acknowledging the professionalism of our technician, Nicole. We're sorry to hear about the difficulties you faced with the repair process and the impact it had on you. Please contact us directly so we can address your concerns further.
Sears Home Services on October 27, 2024
Carlos V
Andrew was on time, professional and fixed our Fridge issues quickly. All good.
Customer service response - Thank you for your 5-star review, Carlos! We're happy to hear that Andrew was punctual, professional, and resolved your fridge issues efficiently.
Sears Home Services on October 27, 2024
