1982 E 20th St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Audrey C
Technician Miguel was very professional and knowledgeable. He had our oven up and running within one appointment! However, the appliance warranty/customer service experience was less than desirable. We started the process at end of Dec 2024, the issue was finally resolved after 8 cancelled/no show appointments. 03/05/2025
Customer service response - Thank you for your review, Audrey! We're glad to hear that Miguel provided professional and knowledgeable service. We apologize for the inconvenience with the warranty process and are working to improve our service.
Sears Home Services on March 05, 2025
miranda R
Customer service response - Hi miranda, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on March 02, 2025
Magali A
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 26, 2025
Kathryn M
Punctual, professional and explained and solved the problem.
Customer service response - Thank you for your review, Kathryn! We're glad to hear that our technician was punctual, professional, and able to solve the problem.
Sears Home Services on January 26, 2025
Julie (
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on January 15, 2025
Elda L
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on January 13, 2025
Bobbie B
Problem was taken care of.
Customer service response - Thank you for your review, Bobbie! We're glad to hear that your problem was resolved.
Sears Home Services on December 01, 2024
Sarah D
These 5 stars are for Lawson, the tech who came to my house. My entire experience with Sears has been awful! But Lawson was the only honest, kind, hard worker I’ve experienced in the last 4 weeks it’s taken me to get my refrigerator fixed! Without him it never would have happened. The customer service on the phone and the other techs were all useless. Thank you Lawson for taking your time, having pride in what you do, and putting customers first.
Customer service response - We apologize for the trouble you've faced, Sarah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on November 18, 2024
Eric S
Great service from Austin came in late in the day and fixed our issue with our dryer very knowledgeable and super nice guy!! Give the man a raise
Customer service response - Thank you for your review, Eric! We're glad to hear that Austin provided great service and was able to fix your dryer issue.
Sears Home Services on November 16, 2024
Sharon F
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on November 14, 2024
