2250 El Mercado Loop Reviews
Showing most recent reviews from verified customers of Sears Home Services
Excellent Customer Service
As always, the technician arrived on time and performed my service professionally and politely. A&E, or Sears has always given us good service and value for our money.
Donald P, Sierra Vista, AZ
Dishwasher
A great service technician. Found the problem pretty quick. Decided not to get it repaired and just replace the dishwasher.
John M, Sierra Vista, AZ
Refrigerator Repair
Nathan was exceptional! Parts were better than the original and repair was done quickly.
Scott C, Sierra Vista, AZ
Knowledgeable Technician
Early, on time, courteous, knowledgeable To survey service: don't waste my time with surveys that can be answered in less than 10 words
Barbara S, Elgin, AZ
Knowledgeable
Nathan was friendly, respectful and knowledgeable. I would recommend him and if he has to return, I would prefer you send him again. Thank you
Ivette C, Hereford, AZ
Excellent
Joseph was very polite, arrived promptly, did a great job and cleaned up before he left. Very pleased with the service.
Judy M, Sierra Vista, AZ
Great, Connected, Excellent and Reliable!
Kevin is great! He's highly knowledgable, professional, a good communicator, friendly and respectful of our home. Our 15 year old fridge stopped working one day before our Airbnb guests were arriving... on a Friday. We live in a rural area and local services are not always available. I called the Sears service number that was on the sticker inside the fridge unsure someone would actually pick up the call. Amazingly, there was a live person on the other end that understood and troubleshooted the problem with me right away. They got me on a service schedule and afterwards they immediately connected me to a very efficient text service that kept me informed every step of the way until Kevin arrived. Once on site, Kevin did an amazing job troubleshooting and repairing the fridge in a timely fashion. We had to replace the thermostat. It was ordered on Friday and delivered by Monday. Unbelievable. The whole process did take a week to get completely fixed. But for our rural area that's great!! Overall, we were impressed that Sears Home Services are still there, and having evolved with the times, better than ever. Thanks so much. Well done!
Mari C, Hereford, AZ
5 star service
Friendly and knowledgeable technician. I highly recommend him. He answered all our questions and gave us very good advice.
Fred B, Sierra Vista, AZ
Fair and honest
It was a problem that was easily resolved. No effort to oversell.
Ed H, Sierra Vista, AZ
Technician was great! But...
The 5 stars are because of the tech, Joseph. Great service from him. However, it took 4 reschedules to get the repair done (I don't fault the tech). The appointment time kept stretching until the end of the day and getting automatically rescheduled. It was maddening watching the arrival time get later and later on the day of the appointment until a text was received showing the rescheduled appointment. Big inconvenience to the household schedules. PLEASE, hire more technicians, they are clearly needed!
Scott L, Sierra Vista, AZ
