4604 E Cactus Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Lorre N
He came. As soon as he could, which was like 5:30 PM after I had been waiting all day evidently every time he finishes the job. The computer adds another one to the list. Even if it's 50 miles away, I feel sorry for the technician. He tries to do a good job. But you reguys, really jerk. I'm around. Why don't you just assign your technicians to a few zip codes? Each, and that's it, they don't drive from cities an hour out in each direction. After each job, it's so stupid and ridiculous. That you wasted my entire day here for 9 hours. I couldn't do nothing. Nothing and the guy was only here 5 minutes.Because of course, they gave him the wrong parts.And he couldn't fix what was wrong.Anyways, a total waste of time.You really abuse your technicians and I think that really sucks.
Customer service response - Thank you for your feedback, Lorre. We apologize for the inconvenience and frustration caused by the scheduling and parts issues; we appreciate your patience and will work to improve our processes.
Sears Home Services on May 08, 2025
Hank H
Joe the service technician new whatbhe was doing and was fast to fix my overlay on my oven.
Customer service response - Thank you for your positive feedback, Hank! We're glad to hear Joe efficiently fixed your oven overlay.
Sears Home Services on April 20, 2025
Serah Y
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on April 20, 2025
Billie D
Great service! My service man was very informative and kind.
Customer service response - Thank you for your positive feedback, Billie! We're glad to hear you received informative and kind service.
Sears Home Services on April 17, 2025
Norma B
Sears is lucky to have Jose! He dresses professional he is well spoken, and he is a great communicator! I was stood up twice by other Sears representatives that no one called me or did anything so two days were lost and I still have the privilege of having to pay for a service call today so that was definitely a disappointing factor! I would appreciate a phone call from someone that is in charge as you are very lucky to have JOSE come to my rescue and complete the job as I've never seen such poor communication other than this nice gentleman
Customer service response - Thank you for your detailed feedback, Norma. We apologize for the earlier communication issues and are glad Jose provided excellent service; please contact us directly so we can address your concerns further.
Sears Home Services on April 15, 2025
Robert S
We didn't get a receipt
Customer service response - Thank you for your feedback, Robert. Please contact us directly so we can assist you with obtaining a receipt.
Sears Home Services on April 13, 2025
Kerima G
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 02, 2025
Rajesh A
Joseph was knowledgeable and friendly. Got my dishwasher fixed very quickly.
Customer service response - Thank you for your positive feedback, Rajesh! We're glad to hear Joseph provided knowledgeable and friendly service and fixed your dishwasher quickly.
Sears Home Services on April 01, 2025
Brad B
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 12, 2025
Patricia P
Isaac was AMAZING!!! He was early (which was a plus). He was in contact with us several times prior to his arrival. He was soooo polite. He did a great job servicing our appliances. He was very knowledgeable. I would recommend him without hesitation!!!
Customer service response - Thank you for your enthusiastic feedback! We're thrilled to hear about your positive experience with Isaac and appreciate your recommendation.
Sears Home Services on October 16, 2024
