4604 E Cactus Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Norma Bonnell
Sears is lucky to have Jose! He dresses professional he is well spoken, and he is a great communicator! I was stood up twice by other Sears representatives that no one called me or did anything so two days were lost and I still have the privilege of having to pay for a service call today so that was definitely a disappointing factor! I would appreciate a phone call from someone that is in charge as you are very lucky to have JOSE come to my rescue and complete the job as I've never seen such poor communication other than this nice gentleman
Customer service response - Thank you for your detailed feedback, Norma. We apologize for the earlier communication issues and are glad Jose provided excellent service; please contact us directly so we can address your concerns further.
Sears Home Services on April 15, 2025
Robert Schultz
We didn't get a receipt
Customer service response - Thank you for your feedback, Robert. Please contact us directly so we can assist you with obtaining a receipt.
Sears Home Services on April 13, 2025
Kerima Greene
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on April 02, 2025
Rajesh Ahuja
Joseph was knowledgeable and friendly. Got my dishwasher fixed very quickly.
Customer service response - Thank you for your positive feedback, Rajesh! We're glad to hear Joseph provided knowledgeable and friendly service and fixed your dishwasher quickly.
Sears Home Services on April 01, 2025
Brad Beller
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on March 12, 2025
Patricia Peevey
Isaac was AMAZING!!! He was early (which was a plus). He was in contact with us several times prior to his arrival. He was soooo polite. He did a great job servicing our appliances. He was very knowledgeable. I would recommend him without hesitation!!!
Customer service response - Thank you for your enthusiastic feedback! We're thrilled to hear about your positive experience with Isaac and appreciate your recommendation.
Sears Home Services on October 16, 2024
Claudia S
The tech was very professional and very knowledgeable. Thank you.
Customer service response - Thank you for your positive feedback! We're delighted to hear that our technician provided professional and knowledgeable service.
Sears Home Services on October 10, 2024
Chris Fox
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on October 06, 2024
Thomas Fragala
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 25, 2024
Edward Cernek
Arrived on time. Friendly. Correctly diagnosed the problem. Suggested additional replacement parts (they were inexpensive). Ordered the parts. Fixed it. I will use them again. Only complaint: since the unit is about 20 years old, had to order the parts and it took a week to get them; he had to make two visits.
Customer service response - Thank you for your detailed feedback! We're glad to hear you had a positive experience and appreciate your understanding regarding the parts delay.
Sears Home Services on September 18, 2024
