4201 N Shiloh Dr Ste 98 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Paulette S
Quick response. Knowledgeable and fast. Efficient. Will definitely use again.
John C
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on January 13, 2025
Diane O
Both technicians that came out were very nice. Our issue is the first part that was ordered was wrong. Frist tech ordered an additional part, but was unable to fix the machine because the original part was for a stacker washer. We were without a washer from 9/20 to 10/18. The washer was bought 9/18/23.
Customer service response - We apologize for the inconvenience caused by the incorrect part and the delay in repairing your washer. Thank you for your patience and for acknowledging the technicians' efforts.
Sears Home Services on October 20, 2024
Joan P
Unfortunately was unable to fix my appliance at a reasonable price. He checked several places but didn’t find a glass top reasonable for me. My fault will call sooner when having a problem
Steve C
Showed up two hours after time given.
Customer service response - We apologize for the delay and appreciate your patience. Thank you for bringing this to our attention.
Sears Home Services on May 31, 2024
Marvelle S
He did not check to see if the ice maker was working before he left He did replace the compressor and other parts and the refrigerator and freezer started working
Customer service response - We apologize for overlooking the ice maker's functionality and appreciate your patience as we focused on the compressor and other parts. Thank you for taking the time to share your experience.
Sears Home Services on March 26, 2024
Vicky M
Issue has not been resolved.
Customer service response - We apologize for the trouble you've faced, Vicky. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on April 10, 2025
Todd H
Scheduled Twice and Repairman never showed. I scheduled Thursday 8-12. Received a text at 11:50 saying the would arrive at around 1:30. So I had to reschedule to go back to work. Rescheduled for the next day 8-12. Again, no one showed and no text alert that they were not coming. Finally at 5:40 pm , I receive a text that they cannot make it. So that is 8 hours out of my day waiting on a repairman, when I needed to be at work.
Customer service response - We apologize for the trouble you've faced, Todd. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on March 01, 2025
M E
We are only satisfied with the service technician provided. I am still not pleased with Sears Home Services. I will never use them again. It them over 6 weeks to repair my oven. They were not truthful in the updates provided. FUTURE USER OF THEIR SERVICES BE WARE!
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on December 11, 2024
Arby B
I never received a phone number to contact you!! Ed showed up not being able to fix problem. Then got on phone with his supervisor to make sure they would get their service fee for being there two minutes. He then left and forged my receipt. Then sent me an email that I accepted it. Shame
Customer service response - We're really sorry to hear about your experience, Arby. This isn’t the service we aim to provide. Please send us an email at BRS3@transformco.com with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on December 09, 2024
