1908 2Nd Ave E Reviews
Showing most recent reviews from verified customers of Sears Home Services
Toy Collins
Technician was professional and friendly
Customer service response - Thank you for recognizing our technician's professionalism and friendliness. We're delighted you had a positive experience with us.
Sears Home Services on August 01, 2024
May Miller
My 5 stars was for the real person that came and fixed my refrigerator. Your technician was very nice and friendly. She went right to work and fixed my refrigerator. Your "virtual tech", however, never showed up for repairs or service, but did cancel 4 appointments gets a Zero stars. So your artificial intelligence "AI" service doesn't work for me. I had 5 appointments 4 were cancelled or changed on the day of appointment (after I waited all day) by your "AI" even after it said tech was on the way. This is unacceptable for me. My time means nothing to you; but is very valuable to me. I will not be extending my Service agreement because I mean nothing to your business.
Customer service response - Thank you for your feedback and I apologize for the inconvenience caused by our virtual tech system. We appreciate your praise for our technician and will work on improving our AI scheduling to better serve our customers in the future.
Sears Home Services on July 28, 2024
gloria scott
Customer service response - A big thank you, gloria, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on July 24, 2024
Deborah Henderson
Will was absolutely fantastic as was Juan. Took care of the problem quickly…..never been happier.
Customer service response - We're thrilled to hear that Will and Juan resolved your issue swiftly, making your experience a positive one. Thank you for sharing your happiness with us!
Sears Home Services on July 24, 2024
Joan Spradley
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on July 17, 2024
Christy Webb
Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!
Sears Home Services on June 27, 2024
Aaron Holder
Steve was absolutely amazing. He went above and beyond the call out. Couldn’t have asked for a better experience.
Customer service response - We're thrilled to hear about your wonderful experience with Steve! Thank you for sharing your positive feedback.
Sears Home Services on June 11, 2024
Laquanda Price
The technician was very professional and knowledgeable and made sure we understood what was going on with our air conditioning unit and how to maintain it going forward. He was thorough in his assessment and got our unit back on track. Thank you so much!
L.A. D.
Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on March 13, 2024
Curmudgeon “Misanthrope” Misanthrope
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on January 22, 2024
