2500 Riverchase Galleria Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fast and courteous
Was able to track the technician and problem was fixed on the first trip.
HT, Hoover, AL
Great job!
Cody was excellent, on time, knowledgeable and professional. Wash machine back on line
Darlene S, Pleasant Grv, AL
Dryer Repair
Michael Wright gets a 5 star review. Great technician. This service request was done on June 22. Michael was the second technician to come here. The first one ordered a drum that was delivered bent and unusable. Another was ordered. The second drum was delivered 2 weeks before the technician was scheduled to come back. On the August 9 visit Michael found the problem was misdiagnosed from day one. Luckily Michael had the needed part on his truck and got the dryer running as it should. A service request submitted on June 22 and completed on August 9 is very POOR service. That is 48 days to repair a clothes dryer. My wife an l are 75 years old and need our appliances operating. Not acceptable for us to wait 48 days for a repair request to be completed. We have been married over 55 years and have used Sears appliances the whole time. Things will change now since Sears stores have closed. The Sears brand has always provided great products and service. Hope the service improves.
Oliver H, Hueytown, AL
Job well done.
The tech refused to give up. He kept checking all issues with frig until he accomplished a job that was a mystery for over a month. We consider him a blessing to our family.
Cynthia R, Birmingham, AL
Repair Refrigerator - Icemaker leaking
Luther arrived, assessed the issue, replaced icemaker with new one. Removed freezer plasric floor covering and cleaned cone-shaped fan area and put all parts back together. It was a good repair service experience. Again, thank you Luther !
Henry B, Birmingham, AL
Excellent & professional service
Representatives were couteous & informed me of scheduled appt. Technician after cking my dryer,explained the problem. Repaired the dryer & instructed by showing me how to use it more efficient. Tech was professional,patient & courteous.
Sharon B, Bessemer, AL
Oven Repair
The technician was knowledgeable & professional. He diagnosed the problem, gave me what it would cost, & fixed the problem promptly. I will be using your services again. I had a great experience!
Birki C, Birmingham, AL
Service Call
He was nice and responsive and professional. Problem not really resolved but dont think it was his fault.
Lavon A, Birmingham, AL
Technician
He was nice and thorough. You could tell he was experienced. Need more technicians like him.
Johnnitta H, Birmingham, AL
Very professional
He was very nice and very professional. He explained our issue well.
Tracy G, Alabaster, AL
