621 Boll Weevil Circle Ste 27 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Doc Franzel
He knew what to do and did it. Very pleased with service.
Laurén Heil
Excellent work. Positive attitude. Efficient worker. Knowledgeable.
Bobbie Moran
Did very good work. Found and fixed problems. Only suggestion is wash your hands before doing work.
Customer service response - Thank you for acknowledging our work and for your valuable suggestion; we will ensure to maintain cleanliness to the highest standard in the future.
Sears Home Services on May 31, 2024
robert saylor
Jake was on time, polite and professional. No faults were found and at that time, but as soon as he left the washer would not power up, no display . I want this corrected but I do not want to pay for another service call. I have been waiting all day after rescheduling for the 14th, can not wait all day and unable to contact a person at sears repair. I have been disconnected 5 times and my schedule appt has chgd 2 times with time period from 3 am to 12 pm? Please have someone contact me by phone
Customer service response - I'm sorry to hear about the trouble with your washer immediately after our visit. We'll contact you directly to resolve this issue without additional charges for the service call.
Sears Home Services on August 13, 2024
Leah Longoria
The repair man himself was great, however, the website is flawed in that you can’t see accurate details about where your technician is. We were told he would be there between 9:55-11:30 and he did not arrive until after 1:30. No delays were communicated, and I could not get a real perosn on the phone or through the chat so that was slightly frustrating. Overall the service was great but communication was poor.
Customer service response - We apologize for the inconvenience related to arrival estimation and communication, this is something we take very seriously. Thank you for your feedback, it helps us improve our service.
Sears Home Services on March 12, 2024
Endia Brown
I cannot rate the technician because he never showed. He also would not answer my phone calls instead he sent me to voicemail multiple times and canceled my appointment.
Customer service response - We apologize for the trouble you've faced, Endia. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on January 13, 2025
Mary King
He didn’t do nothing but tell me my refrigerator was out of warranty and they don’t makes parts for it anymore We ordered apart from a1 and put it in ourselves working very goods we want our money back A refund please
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on January 06, 2025
Melissa Owens
Customer service response - We apologize for not meeting your expectations. Please visit searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Your feedback is important to us.
Sears Home Services on August 06, 2024
Cemira Shaw
John himself nice man. Thought he had fixed the problem, but had not. Immediately called Sears at approximate 12:00. Was informed tech had been contacted and would return within a couple of hours. It is now 5. Called Sears back and they have NO open service order and told me I would have to contact my home warranty company and open new contract. So sick of this unnecessary nonsense. Now no washing machine for ANOTHER week.
Customer service response - Thank you for taking the time to bring this to our attention, Cemira. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on July 12, 2024
Thelma Underwood
No one called, email are made any form of contact, before the person arrive. I have been without air since June 24, 2024. I am really disappointed with both company
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 12, 2024
