621 Boll Weevil Circle Ste 27 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Darcy Hamilton
The technician never came
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on July 04, 2024
Killa Karma
Sear was dispatched to my American Home Shield service call for a leaking dishwasher. The first technician they sent out seemed decently knowledgeable and was friendly. Parts were ordered and the service was rescheduled while the parts were being delivered. A new technician came to my house today 1/16/24 to complete the work. I get told that this technician was only there to install the new parts and that hooking the power back up and inserting the dishwasher into the cabinet would cost extra... even though the first technician who removed the dishwasher and disconnected it did not even mention additional charges on his visit. I contacted AHS and told them what was going on and they terminated the service call so that they could reschedule the original technician to come back and complete the work since the new technician was completely incompetent. Next thing I know Sears marked the work order as finished and complete. I will never let Sears back into my home to help with any issues.
Customer service response - Thank you for taking the time to bring this to our attention, Killa. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on January 17, 2024
