7200 US Highway 431 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Super helpful!
Cortez was very nice and respectful. He took his time and explained what the issues were. He fixed what the issue was and found some other things during his inspection. He was super courteous and helpful!
Ashton N, Madison, AL
Microwave
Our technician was very professional and helpful. He was on time and quickly resolved the issue.
Carla T, Brownsboro, AL
Steve's Work was done very quickly and professionally.
However, the service I received from SHS was totally the worst company I have ever dealt with. An 88 year old widow had gone without a refrigerator for almost 8 weeks due to your inept practices. Numerous calls and extra long wait times mostly resulting in hang ups or being transferred to "Someone who can help you" went again long wait times and incorrect information. I was told after 30 days if the item wasn't repaired it would be replaced. When I was told it it was being processed for replacement, it would take up to 72 hours for approval. After waiting that time I called back and you had no record of it and offered a case #. You said I would be contacted to fill out a form for replacement. The link sent was for a repair order. Totally uncalled for, mislead, and will not recommend any one to you for a warranty.
Mazell O, Arab, AL
Happy with the Service
Steve was very good and patient. Answered all the questions patiently and done with the work in 15min.
Murali K, Madison, AL
Refrigerator
Technician was on time very professional He did an excellent job So far my refrigerator seems to be working fine
Jorge L, Locust Fork, AL
Fixed Samsung oven
he quickly fixed our oven. He is nice, professional and innately friendly. I appreciate the job he did.
Patrick S, Town Creek, AL
Quick and easy
Once he came and accessed the problem he was prompt to fix it and I never felt intruded upon or taken advantage of. My frig.is back in service. Thank you, Steve
Harriet R, Huntsville, AL
An awesome technician.
He was very knowledgeable and helpful. Took care of my service in good timing with a professional nature.
Bricney W, Decatur, AL
Refrigerator repair
Very nice person and did a good job
Lee P, Woodville, AL
Loop
Prompt, professional, knowledgeable and courteous! He was all of these and more!
Ted H, Decatur, AL
