Why Is My Dishwasher Not Cleaning Dishes? Here’s What to Do

When you find the dishes are still dirty after a completed dishwasher cycle, it doesn't mean you'll need to resort to dishwasher replacement or–dare we say it–hand washing. The basic troubleshooting tips in this video will likely help you resolve the problem:

How to load dishes in the dishwasher

Angle heavily soiled dish surfaces downward and leave enough room between the dishes to allow water to reach all sides. The key is to allow room for water to flow around the dishes and to not block the streams of water coming from the dishwasher’s spray arms. Don’t overload the dishwasher.

Make sure that spray arms spin freely after loading the dishwasher and don’t block the detergent dispenser lid.

In this video, we show you how to load dishes so they get clean and aren’t damaged. And we’ll tell you what dishes you should never wash in a dishwasher and why.

When loading your dishwasher, make sure the dirtiest part of the dish faces down so it gets direct spray from the spray arms. Place dishes with concave surfaces—like the bottoms of coffee mugs—at an angle on the dishrack to allow water to drain easier and improve drying.

Remove labels from jars and bottles before loading in the dishwasher, or hand wash these items because the labels can fall off during washing, clogging the screens and pumps inside the dishwasher.

What to put in the top dishrack

The top rack is best suited for cups, glasses and lightweight plastic items. Place cups and glasses in the rows between tines—not over them, which can cause glasses to break.

Put all your plastic dishes and storage containers on the upper rack—some plastics can melt if they’re too close to the heating element at the bottom of the dishwasher tub.

Wedge the lids of storage containers between the tines and a glass to prevent the lids from coming loose and falling to the bottom of the tub. Or, use no-flip clips to hold lids or larger plastic items such as cups, bowls or storage containers, in place during washing. These clips fit the tines on most dishwasher model, regardless of brand. Order plenty of clips and use them to keep all your plastic items in place.

Larger cooking utensils also should go on the upper rack, with spoons facing down so they don’t collect water.

What works best in the bottom dishrack

The bottom dishrack is best for plates, pots, pans and casserole dishes. Glasses and mugs that don’t fit in the top rack also should go here.

Load plates with the dirty side facing the center, with enough room between each plate to let water reach both sides. Angle pots, pans and casserole dishes with the dirty surface facing down.

If your dishwasher has TurboZone spray jets, face heavily soiled dishes toward the TurboZone jets and select the TurboZone option for the cycle.

You can load bowls in either rack, but you usually need to load larger mixing or serving bowls in the bottom rack if they're too big for the top rack.

Load taller items like cookie sheets on the outer edges of the bottom rack, making sure not to block the soap dispenser. If a cookie sheet or other item is too tall, see if you can raise the upper rack using the buttons or knobs on the side of the rack. If all else fails, you can release the rail clips and pull the upper dishrack completely out to wash multiple tall items in the lower dishrack.

How to load the silverware basket

The silverware basket often fits in or on the bottom dishrack but it may reside in the top rack on some models.

Use the slots in the covers to keep your silverware separated for best cleaning. Load knives and sharp utensils such as skewers into the slots facing down and all other items facing up.

If your silverware doesn't fit into the slots, flip the covers up and mix silverware types to keep them separated. Alternate the direction of spoon handles up and down so that spoons don't nest together with other spoons—the same goes for forks.

Load all knives and sharp objects with the blades and points facing down.

What not to put in the dishwasher

There also are items you shouldn't wash in your dishwasher.

• Disposable aluminum tops this list. Disposable aluminum rusts, leaving black residue on the item you're washing and possibly the surrounding items. Instead, hand wash disposable aluminum pie plates and serving the.
• Anodized aluminum and cast iron cookware don't fare well in the dishwasher because dishwasher detergent erodes the seasoned coatings on these items.
• Dishwashers can harm certain china or stoneware not marked dishwasher-safe. Check the label before placing decorative dishes in the dishwasher. Leaded crystal can etch quickly when you wash it in the dishwasher.
• Certain flatware shouldn’t go in the dishwasher either. If you want to keep that nice shiny finish on your gold flatware, wash it by hand to avoid permanent damage from dishwasher detergent. Knives that use adhesive to attach the handle to the blade also shouldn't go into the dishwasher. The detergent and high water temperatures can erode the glue, causing the handle to eventually fall off. Many people who have high-quality knives prefer to wash them by hand, so the blade doesn’t get dull by bumping into other utensils.
• It’s best to wash pewter, brass, bronze, copper and tin items by hand because dishwasher detergent can oxidize or permanently change the color of their finishes. Check the label on all unusual items that you're thinking about washing in the dishwasher to make sure they're dishwasher safe.
• Finally, don’t put wooden cookware or utensils in the dishwasher because high heat, water and steam can cause wood to warp and split.

Follow these loading tips to help your dishwasher get your dishes as clean as possible and keep them damage-free.

Choose the correct cycle

After loading the dishes, select the correct cycle for the type of dishes that you're washing. A quick or normal wash cycle cleans most dishes well, but that cycle won't clean dirty pots and pans. Choose a heavy wash or a pots and pans cycle to clean really dirty cookware.

If your dishwasher has a high-temperature setting, choose it for better cleaning. The dishwasher will heat the water to higher temperatures, and do a better job of melting grease off dishes. It will also dissolve detergent better, improving cleaning performance.

Refer to your owner's manual for information about the cycles and options on your dishwasher.

Check the filters for clogs

Clogged filters interfere with water flow, which can cause poor cleaning performance. Remove and inspect your dishwasher filters monthly. You can clean the filters by holding them under running tap water.

Remove dirt or hard water deposits using a soft bristle brush. Scrub the filters whenever you see soil or residue building up on the screens or if dishes feel gritty and you see food particles after the cycle finishes.

If your filter is different, check your owner's manual to learn how to clean the filter on your model.

Check the spray arms for cracks and clogs

Dishes won't get clean if the dishwasher can’t spray them thoroughly with water. First, check the spray arms for cracks or damage. A cracked spray arm won't rotate and spray correctly. Replace the spray arm if it’s damaged. If you can’t replace the spray arm yourself, schedule dishwasher repair service and we’ll send a technician to your home to replace the spray arm for you.

If the spray arm isn’t cracked, check the spray arms for clogged openings. Hard water deposits and food debris can clog these holes. You can clear the holes with toothpicks or a bamboo skewer.

For severe clogs, remove the spray arms following the instructions in the owner’s manual and clean them in the sink. Use a toothbrush and a bamboo skewer to remove clogs, and soak them in white vinegar to help remove hard water deposits. Rinse the spray arms thoroughly and reinstall them.

If hard water deposits frequently block your spray arm holes, we recommend cleaning your dishwasher once a month with Dishwasher Magic or Affresh dishwasher cleaner.

Make sure the dishwasher fills with the right amount of water

If your spray arms are okay, the next thing to check is the water level.

1. Start a cycle with the dishwasher empty and allow the dishwasher to fill with water–which should take about 2 minutes.
2. When you hear the water stop filling or the pump start running, you know the dishwasher is finished filling. Open the dishwasher door slightly to stop the cycle.
3. When the cycle stops, open the door fully and check the water level in the tub.

The water level should be close to the bottom of the mushroom-shaped float.

If your dishwasher isn’t filling, or the water level is far below the float, you’ve likely found the problem. Check out this video to see troubleshooting tips for a fill problem in your dishwasher.

Check the water temperature

The water in your dishwasher should be around 120 degrees to clean efficiently. To check the water temperature:

1. Run the hot water from your kitchen sink faucet for 1 minute.
2. Fill a glass with the hot water.
3. Measure the water temperature in the glass using a cooking thermometer.

If the temperature is less than 120 degrees, carefully increase the temperature setting on your water heater. Make small, incremental increases and don't set your water heater temperature above 120 degrees. That should protect you from burns in the bath or shower.

Troubleshoot detergent problems

If your water supply temperature is all right, let's talk about some problems with your detergent that could cause poor cleaning.

If the lid to the detergent dispenser lid is still closed after you run the dishwasher, here’s a video with troubleshooting tips to resolve that problem.

Next, check the condition of your detergent. Old or stale dishwashing powder won't clean your dishes well because the detergent loses effectiveness and may leave gritty deposits on your dishes. It doesn't take long for powdered detergent to age if you store it under the damp sink.

Toss out old, clumpy detergent and use only fresh, dry detergent for the best dishwashing results. Store powdered detergent in an upper cabinet where it stays dry and it will last longer.

Check water hardness

It’s also important to use the right amount of detergent based on your water hardness and the dirtiness of your dishes. If you don't know your water hardness, contact your water supplier or you can look it up online.

Once you know the water hardness, follow the directions in your owner's manual to fill the dispenser with the right amount of detergent.

I you have hard water, you’ll typically need to use more detergent to get dishes clean.

Use less detergent if you have relatively soft water in your area or if you have a water softener installed in your home.

Use rinse aid

Always use rinse aid in your dishwasher.

Rinse aid reduces spots, which can make your dishes look dirty.

Even if you use detergent tablets or pods that include rinse aid, you should still use liquid rinse aid.

The rinse aid dispenser in your dishwasher dispenses the right amount during the final rinse cycle so your dishes turn out spotless. Pods and tablets may not release rinse aid at the right time.

Many rinse aid dispensers also have a setting that you should set based on your water hardness. Check your owner's manual and set the rinse aid dispenser in your dishwasher to the proper level.

These tips should help you get your dishes looking clean and spotless.

When to call a service technician

When these DIY tips don’t help you resolve a cleaning problem in your dishwasher, it’s likely time to schedule dishwasher repair service and have a Sears Home Services technician examine and repair your dishwasher.

You’ll likely see the technician repeat some the tests and check described above. The tech may also conduct more advanced testing and diagnosis to determine the cause of the cleaning problem.

After careful and thorough diagnosis, the technician will tell you what’s causing the cleaning problem and help you decide how to proceed. Parts may need replacing or the technician may simply advice you on tactics you can use to get dishes clean in your dishwasher.

How to avoid dishwasher cleaning problems

Proper dishwasher maintenance is key to avoiding cleaning problems. Clean the dishwasher filters and use a dishwasher cleaner monthly to help keep your appliance working efficiently.

Schedule annual professional dishwasher maintenance and cleaning service to help avoid cleaning problems. A service technician will be able to spot issues that can lead to poor cleaning and resolve them. The tech will also discuss ways to get the most out of your dishwasher at the end of the maintenance service.

Frequently Asked Questions

How do you fix a dishwasher that is not cleaning dishes?

Use a systematic approach to determine the cause. Don’t overload the dishwasher and load the dishwasher properly. Check and clean filters and spray arms to ensure proper water flow. Examine water fill level and fix a fill problem if necessary. Test hot water temperature and adjust the water heater temperature if needed. If you’re unable to find the cause of the cleaning problem on your own, have a service technician diagnose and repair the dishwasher.

Why is my dishwasher leaving residue even after cleaning?

Although you don’t need to “pre-wash” your dishes in the kitchen sink, you should scrape off heavy food residue from dishes before loading them. Use the right amount of dishwasher detergent to avoid grit and residue deposits on dishes. Old powdered detergent can leave grit on dishes. Use liquid detergent in the dishwasher dispenser instead of using powdered detergent. Use rinse aid to help the final rinse water remove grit and residue from dishes.

Why are my dishes still wet after the dishwasher?

Plastic dishes and containers don’t retain heat so they will typically drops of water on these items after the cycle finishes – even when you use the heated dry setting. If glass, ceramic and metal dishes aren’t dry, make sure that you’re using rinse aid, check the heating element to make sure it’s heating and examine the vent to see if it’s opening properly. Other problems that can prevent dishes from drying include low hot water temperature, improper dish loading, overloading the dishwasher and a dishwasher control failure.

How to deep clean a dishwasher?

Clean the dishwasher filters by removing them and washing them in the kitchen sink. Scrub them with a soft-bristled brush to remove residue. Use a dishwasher cleaner such as Dishwasher Magic or Affresh to remove deposits and residue from the dishwasher. Clean deposits and residue from spray arm holes using a toothpick or bamboo skewer. Schedule professional dishwasher maintenance and cleaning to have a service technician completely clean all internal parts of the dishwasher.