Wide-Deck Lawn Mower Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Love Tom but Hate your Scheduling System
Tom has serviced my mower for years and I always am VERY pleased with him. However, your scheduling system is totally non-customer friendly. First you don't let the technician keep any supplies on their truck so a service turns into 2 visits because he has to order what he needs and it is shipped to my home address and then he has to come back a second time. Both times I have a time frame of 8 to 5 pm which means I have to set aside 2 days because you can't hone in on a time frame. Once Tom placed an order for the parts, I scheduled a specific date for him to return. As soon as the parts arrived your "AI" scheduling system automatically started rescheduling my second appointment without even consulting if I was going to be available. I kept getting notices that my appointment was rescheduled and I kept resetting it back to the first date I had set aside. Then I would get another text message and email that it had again been rescheduled. I am sure I rescheduled it back to the original date about 10 times. Your AI assistant was scheduling for YOUR convenience not considering what my schedule is like. It was a very frustrating experience and there is absolutely no way to talk to a human being to explain that I needed to keep the originally scheduled date. I can understand offering an alternative date, but just rescheduling without consulting the consumer isn't right. Tom is a great asset....very knowledgeable, friendly and just a nice man. I am very pleased with his work.
Sheila S, Kansas City, MO
Awesome technician
Very friendly and knowledgeable. Completed all the work in a thorough and timely manner.
Michael G, Gloucester, VA
Very informative and polite
Jason changed oil and filters and blades also checked tire pressure
Taryn F, Stroudsburg, PA
Excelente
Very efficient , knowledgeable, and pleasant. He also gave very helpful suggestions.
Johnathan R, Aguadilla, PR
Lawrence
An absolutely wonderful man, got the problem solved and my mower works better than ever!!! You're blessed to have such a Great Team member. Thanks Lawrence appreciated the time interacting with you today! Respectfully, Ryan
Ryan Q, Kennesaw, GA
SEARS REPAIR
Service repair rep (Jason) was excellent. Communications with the office was awful. To get to speak with a person rather than a machine was almost impossible.
Thomas L, Center Valley, PA
sears protection service
Timothy had my mower going in no time. He is the best serviceman and so polite.
Myrla D, Poplar Bluff, MO
Craftsman Riding Mower
I am very happy with the riding lawnmower service that I received… After the tuneup new blades and filters, it runs like a brand new mower!!! Very thankful for Layman's expertise:-)
Karen S, Hyattsville, MD
Serviced my Craftsman Lawn Tractors
Trevor was very good. He let me observe what he was doing and explained what needed to be done. Very happy at this time
Richard B, Lincolnton, NC
Riding Lawn mower repair diagnosis
Very knowledgable. Knew immediately the repair and gave feedback on options.
David E, Richmond, VA
