Treadmill Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Treadmill service
Chris was was pleasant, professional and answered all my questions! Thank you.
Susan K, Fullerton, CA
Alex diagnosed the problems with our 20 year old ProForm 545
He found some major problems & the two parts needed to fix it were no longer available to acquire. So I paid the diagnostic fee. He did a great job .
Bonnie N, Mableton, GA
Ricky
Ricky has been completing maintenance on my treadmill for several years. The recent service was done in a short time and he was respectful and gave information.
Roselyn F, New Ulm, MN
Treadmill service by David
David is very knowledgeable, personable and helpful. He has been servicing this treadmill for many years.
Jim Foley, Sparta, NJ
Excellent Service
Early appointment was great. Chuck the Tech very knowledgeable, professional and provided valuable information on machine operation.
John M, Rochester Hls, MI
ProForm Treadmill
The expertise Charles showed in ordering the parts needed and then putting them back on the machine was nothing short of outstanding. He is courteous and very pleasant.
Darlene B, Canton, MI
Great Maintenance
Very experienced at maintenance and offered useful advice to extend the life of our treadmill. Very pleasant, customer-oriented.
Loraine Y, Canton, MI
Excellent service
Very pleasant and very efficient. Completed the repair quickly and successfully.
Christine S, Novi, MI
Treadmill repair
Stephen's service was exceptional, however the service on the part of Sears to diagnose and fix the problem was subpar and frustrating. The problem was misdiagnosed in September by another technician. A motor was sent to my home. It had not been packed properly...must have been dropped in transport and arrived damaged. I did not find this out until the tech arrived for the appt. A new motor had to be ordered. This took months. When it arrived Stephen came to install it. He quickly realize the problem was not the motor, but the belt...which had to be ordered. It arrived in January and Stephen installed it and all seems to be working at this time. It took 4 months to change the belt on my treadmill. This treadmill is used for rehab and during this time I was not able to use it at all. Stephen was great, however the rest of my experience was not a positive one. I have had a service contract with Sears for years and have never had to deal with such a run around when it comes to service.
Denise B, S Weymouth, MA
Good preventative service
The tech checked the treadmill for proper operation and maintenance.
Robert B, Shreveport, LA
