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Kenmore Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (33,703 reviews)
Very informative
November 01, 2024
Overall rating

Steven was very helpful and accommodating. Thank you for your advice.

Sameera W, Red Bank, NJ

Service
November 01, 2024
Overall rating

Alonso was fine but his hands were tied. No parts were sent out so he couldn't fix the problem. The first time the parts were ordered only one part was shipped and it wasn't the right part. The other part was canceled This has been going on for over a month! Now I have to wait for some committe to make some decidion. I just bought this dishwasher 5 months ago (now 6) and it already broken down. What kind of quality is this? All of the back room issues going on, can go on without me. I am the customer and shouldn't have to be put through all of your processes. meetings, parts mismanagement, etc. I want a NEW dishwasher.

Gwen A, Las Cruces, NM

Homeowner
November 01, 2024
Overall rating

Very pleasant and knowledgeable; excellent job performance; knew what to do and quickly got job done.

Robert H, Fairfield, PA

Freezer repair
November 01, 2024
Overall rating

Great job communicating on arrival and repair assessment. I would definitely use them again.

Bradley P, Faribault, MN

Dryer repair
November 01, 2024
Overall rating

Nick was courteous, quick, and efficient. He explained the problem, the fix, and the cost, and then finished. Everything was cleaned up and ready when he left.

Eric S, Maplewood, NJ

Service tech.
November 01, 2024
Overall rating

Valkrie, yep they're pretty much on time came right in introduced himself and diagnose the problem right away. The problems were functional idiosyncrasies. Our frog is 13 years old, the range is about 12 years old. He was able to correct the problem without having to order parts , So we can get back to fully using our refrigerator and Range. Good job Zachary.

Bob A, Wichita, KS

Good job!
November 01, 2024
Overall rating

Michael is polite and professional. Definitely knows what he's doing.

Marjorie S, Indianapolis, IN

Dryer Repair
November 01, 2024
Overall rating

5 Tech was on time. Repair was done efficiently, and service contract was discussed clearly.

Edward R, Annapolis, MD

Kind and Considerate
November 01, 2024
Overall rating

Brian was wonderful! Very kind and thoughtful. I appreciate him calling ahead and being on time!

Aaron J, Santa Barbara, CA

Dryer technician
November 01, 2024
Overall rating

Although we can't get parts for the appliance. Nathan went above and beyond seeking a resolution.

Charlotte N, Hereford, AZ

Average Rating: 4.8/5 (33703 reviews)

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