Kenmore Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer technician
He was very nice and knew his job well. He took of the problem right away, I didn't have to wait for a part. He was prepared. Thank you
Yolanda C, Colton, CA
Sears did it again
Great work. Timely and professional work. Will use them again if needed.
Theodore B, Tampa, FL
Water heater
He's customer friendly, and professionally did his job within a timely manner.
Ruthann K, Kirkwood, MO
Experienced Technician
Gilbert was on time, let me know he was on his way, gave good advice and fixed the problem with our refrigerator door. We also discussed a problem we're having with our washing machine and he explained what might be wrong with it, gave us a quote on how much it would cost for the parts and told us to let Sears know if we want to have it repaired. He said Sears can repair all appliances regardless of brand. I would use Gilbert again as our service technician.
Pat D, San Antonio, TX
washer service
Was able to detect problem easily and give recommendations to correct the problem.
Martha C, Bartlett, TN
Good job
On time. Thorough. Efficient. Friendly. What else could one want?
Elizabeth, Wilmington, DE
Amazing Service
Frank is amazing! He was very clear on the scope of work, the repair needed, and the big picture of maintenance.
EF, Thousand Oaks, CA
Technician was seasoned and knowledgeable
Dryer was fixed
Mohamed K, Bronx, NY
Professional technician, repeatedly delayed service calls
In early Oct. we made a Kitchen (3 appliances) & Laundry (2 appliances) "Bundle" appointment. Two technicians arrived promptly as promised (7:30a) and performed cleaning & maintenance services for our refrigerator, range, dishwasher, washer & dryer. Both tech's were friendly & professional, taking time to explain recommended maintenance procedures. However, three days later the clothes dryer drum would not rotate properly, so we called for a follow-up "service" appt. The first avail. appt. was in 5 work days (too long) so I requested "before 12:30p." To my disappointment, that 5-day advance "follow-up possible poor workmanship" appt. did NOT occur on the day scheduled. My original 9:35a "RECALL (urgent)" appt. became 11:15a & then 12:45p, 4:15p & 5:45p (I only got these updates my repeatedly "refreshing" the on-line Appt. screen with my laptop throughout the day) ... with NO phone call updates at all (keeping me home UNNECESSARILY all day & making me miss work). Even worse, the reschedule was NOT the next day... it was 2 days later! Again, NO PHONE call explanation of any kind... so frustrating to have no working dryer for 7 addit'l days! Even more disappointing was the lack of (1) urgency and (2) communication for my non-operational dryer!!! Two days later, my 10:30a appt. was again delayed (NO text or phone call notifications), this time until 12:05p & then "1:35p"... although Gregory arrived at 12:53p and apologized for being late (he saw my "before 12:45p request, not realizing that was actually for the first follow-up appt. two days before that never happened). Gregory was very professional and thoroughly inspected the dryer to identify possible causes for the dryer drum to not rotate properly. I was very pleased with Greg's follow-up visit and personalized attention. Overall, I was VERY disappointed in the need for a follow-up visit, the lack of ANY phone or text notifications when (repeated) delays occurred... on both "follow-up" days.
DM, Ballwin, MO
Great job thanks will call you again if we need anything
He did a great job
Joseph S, Parma Heights, OH
