141 West Lee Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Appliance repair
The technician was the best. Skilled, helpful, knowledgeable, caring. The best Your service took from June 28 to today August 6 to get repairs done. Calls did not get me to a human. It was the worst service scheduling of any service I ever had. I was scheduled then rescheduled over and over. Each time I waited from 8AM to 5 PM only to be rescheduled. If I gave 24 hour or less cancelation I would have been charged a fee acording to your emails. The worse experience of my life for a service provider. On a scale of 1 to 5, 5 being the best you are a 0
Jack Wintersteen, Warrenton, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 06, 2024
Prior service
I did not allow Sears/Joseph to service my appliance today. Joseph was assigned to. Come out to my home late last year to service my dryer and his behavior as well as his competence are definitely in question. He refused to do what he should have so I did not have a working dryer for almost 6 months until a new technician was assigned. Once the new company/technician the job was done properly and 8 once again had a working dryer. I also had to pay my service twice due to the fact that Sears does not allow them to be refunded obce paid even if the job was not done. I would not recommend this company 9f technician to my worst enemy.
N M, Bealeton, VA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on July 15, 2024
Zero stars if this would let me
No one showed up. We stayed home all day for nothing.
Gary N, Washington, VA
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 20, 2024
AWFUL SERVICE
My service experience with Sears was AWFUL!!! Solomon came and was very UNPROFESSIONAL, extremely RUDE and didn't have much knowledge of my appliance!! I am at this point only working with Sears because of my insurance, I would NEVER recommend Sears nor Solomon!!!
Ken, Va
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 28, 2024
Nothing is being fixed
Second technician in 2 weeks that came and left with no repair or forward progress towards a repair.
Mark, Warrenton, VA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 31, 2024
2/15/2024 Refrigerator
Kenmore Elite model 795.72483.411 After the service being scheduled and rescheduled for about a month, the ice maker mechanism was replaced. You could hear it fill with water. The next day, there was no ice in the tray. By pushing the little button, I could manually get the ice to drop. There was a second complaint logged about the refrigeration not cooling properly. That is still happening. I need to get this fixed.
Steve W, Warrenton, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on February 15, 2024
Still not working!!
I'd given a glowing report but just went to use my dishwasher for the first time and again it is dead. No lights no ability to select a cycle or start. SOOO BUMMED!!
Deborah W, Culpeper, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on January 24, 2024
Not fixed yet
I have been out of heat for TWO MONTHS!!! FOUR different Sears technicians have come to "fix" my heat pump. Most have done nothing but scratch their heads, promise to order parts and never show up again. One finally got the system partially fixed. The repair is now out for "reassignment" to see if some outside contractor can fix it. SEARS is so cheap the most will not touch the job. The system needs REPLACED!!!
Robert B, Amissville, VA
Customer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 18, 2023
