1720 Old Fort Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Whirlpool Microwave
Sears sent 2 guys previous to Slav that obviously didn't know what they were doing! Slav was great! He fixed our microwave!
Bryan M, Murfreesboro, TN
Kenneth was great!
I recently had the pleasure of having Kenneth from Sears Appliance Repair fix my dryer, and I couldn't be more satisfied with the service. Kenneth was tasked with replacing the dryer's drive belt, and he performed the job with remarkable speed and efficiency. From the moment he arrived, Kenneth demonstrated a high level of professionalism and expertise. He quickly diagnosed the issue and explained the repair process to me in a clear and concise manner. Within no time, he had the drive belt replaced and my dryer running smoothly again. What truly impressed me was Kenneth's attention to detail and commitment to quality. He ensured that everything was functioning perfectly before he left, and he even gave me some helpful tips on how to maintain my dryer to avoid future issues. Kenneth's friendly demeanor and exceptional customer service made the entire experience pleasant and stress-free. I highly recommend Kenneth and Sears Appliance Repair to anyone in need of appliance repair services. Thank you, Kenneth, for your outstanding work!
Alicia P, Smyrna, TN
Ratings for Kenneth
He is one of the best service providers Sears has working for them. He knew what he was doing, and went out of his way to fix my dishwasher. I will use Sears again. Thank you Kenneth.
Deborah H, Manchester, TN
Friendly and knowledgeable
Robert was very knowledgeable and had my HVAC system up in running. He also provided information to help in the future. He was very friendly, personable and understanding.
Elizabeth T, Lawrenceburg, TN
Service call
Very knowledgeable and quite a courteous young man. Educated me on the appliance and I am very pleased with the experiene.
Anthony H, Fayetteville, TN
Feed Back
Very knowledgeable of older Kenmore washers. Great customer service
Beecher H, Rockvale, TN
Replace refrigerator cooling fan
Roosevelt was wonderful! He was technically knowledgeable and completed the part removal and installation in a timely manner. He took time to explain the source of the problem and what to expect in regards to normal functioning of the refrigerator. Negative critique is a grade D for scheduling the repair, re-scheduling the repair, and communicating via voice mail the "day before" notification of the repair. Over a month transpired between receipt of the repair parts (shipped directly to my home) and final schedule of the repair. The final schedule was for Monday June 3. On Saturday June 1, we received 2 or 3 recorded voice messages from Sears stating that the repair technician would arrive "tomorrow" (Sunday June 2). No technician showed up or contacted us June 2. On Sunday June 2, we again received multiple phone messages with the same recorded notice (arrive 'tomorrow"). On Monday June 3, we received the same recorded message again (arrive "tomorrow", meaning June 4). Fortunately, Roosevelt called to notify me that he was enroute about 20 minutes away. You need to get your voice notification system adjusted!!
Gary Appenfelder, Murfreesboro, TN
Excellent
Great service. Very satisfied with repair and fast response each time.
Monica N, Lawrenceburg, TN
EXCELLENTS SERVICE PROVIDED---PROMPT ARRIVAL TIME
VERY PLEASED WITH JOHN W---HE ARRIVED ON TIME WENT STRAIGHT TO WORK TO SOLVE OUR ISSUE WITH THE WASHING MACHINE WE WERE HAVING---HE PROVIDED EXCELLENT SERVICE IN A TIMELY MANNER AND FOUND OUR ISSUE THAT WE WERE HAVING---I WOULD RECOMMEND JOHN W---THANK YOU SEARS HOME SERVICE.
Tim M, Spring Hill, TN
Dryer service
He was very nice and fixed the problem quickly. We were his last customer for the day and he didn't get here until about 5:40 he was worth waiting for.
Colleen M, Chapel Hill, TN
