205 W Blackstock Rd Ste C Reviews
Showing most recent reviews from verified customers of Sears Home Services
Sears Home Service
Technician went right to work found out what was wrong and gone. He done a very good job.
Deborah C, Jonesville, SC
Repaired dryer
I was very pleased with his work. He had a great attitude. I will give him 5 stars any day.
Debbie Y, Union, SC
ac visit
He did make it work and we are happy with that unfortunately he got stung, but he left to buy a can when he could of let me know where he was going, i had a can i found.
Edgar S, Lyman, SC
Bryan was fine, as was Trevor the initial service person
I just cannot fathom why it takes 12 days to accomplish a simple repair. First you come without the part, when I explained on the phone what the problem was (not the first time it' s needed replacement). The part is ordered and arrives the day before (after 5 pm) return appointment. Day of, no one comes and I am told by the auto generated phone message I have to reschedule. I also cannot understand why it is impossible to get a live person when you call Sears. I guess I can, it is because you do not wish to actually do customer service.
Eileen M, Rutherfordton, NC
Still not fixed…
Daquan replaced the blower which allows the unit to run emergency heat. He was unable to fix regular heat because there is no freon. When asked why there was no Freon, he said there must be a leak…but doesn't know where. He was unable to answer questions regarding emergency heat and how it behaves with thermostat. I had to ask a million questions to get any explanation of what was going on….and he wasn't sure about his responses. Not personable at all. Even though the unit can now run on emergency heat, it still has a leak and can't run normally.
Patty B, Inman, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on January 29, 2024
Dishwasher
Dishwasher initially would not heat or dry dishes then dishwasher wouldn't wash now it washes and still will not heat dry. The repair guy left old parts in the kitchen floor in boxes and nicked my floor.
Kenneth A, Woodruff, SC
Customer service response - Dear Kenneth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 04, 2024
Appointment Scheduled- No One Showed Up
Very disappointed, waited all day for a technician. Kept receiving messages with updates but the day went by and no one even called. Disappointed
Aleksandr B, South Carolina
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 28, 2024
GE stacked laundry unit
The washer was serviced by the technician, but after testing it to do a load the washer didn't work in any cycle. The issues with the water level got worse and and neither the drain/spin setting functioned at all. The technician said to contact him directly if any problems related with the repair he did; I tried many times to get in touch with him but not response back from him. In conclusion the original issue got worse.
CM, Rutherfordton, NC
Customer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 25, 2024
Not aware
The technician did not know what the last guy diagnosed at the last visit. Instead of replacing the part we waited 2 weeks for Daquan "fixed" something else. The house has airflow but it is not cool like it should be. It needs to be fixed correctly. The house has been without proper air conditioning for over a month.
Anna F, Inman, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 05, 2024
Very good service
He was on time and he explained everything
Veronica W, Moore, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2024
