528 W Plank Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great service
James was great. Found the problem quickly and addressed it. Showed us every step of the way. Was courteous and polite !
Shawn B, Butler, PA
Great technician
Paul is fantastic and does a great job. Sears other than Paul really sucks. Your warranty people aren't worth the time of day. Your parts department is terrible. Your warranty department is the worst I've ever dealt with.
John P, Butler, PA
Washing machine
Technician arrived as he told us. He was friendly and very professional. He even gave us very helpful information about our washer. The issue was resolved quickly.
Angel P, East Brady, PA
Easy fix
Saved me a lot by his expertise knowing just what to check on the dishwasher- I was shocked that it started back up! Glad my Sears repairman could help me. I'm glad I found you online.
Linda S, Butler, PA
Very professional
Bob was very professional and took care of what we needed fixed. Arrived when said.
Tim Powers, West Sunbury, PA
Great service.
Paul listened to my issues. Diagnosed the problem very quickly. Ordered parts and then made the needed repairs. He was great.
Mark S, Renfrew, PA
Not Complete
He came in and got the dishwasher working. It was assumed to be fixed, but it did not complete the first load before it shut down and was blinking again. I called and he said that it would cost 400-500 dollars to repair the control panel. I appreciated that he did not think it was worth fixing. Bob was also helpful in advice with the panel that had come off. Unfortunately, I had buy a new dishwasher. I would use him again. Not his fault, my control panel is bad.
Andrew W, Butler, PA
My washer repair..
The technician was great I will give him a 5. But the customer service people on the phone are awful. Very hard to understand and very confused about what was needed. I was charged 2 times for the same service on the same day. Not sure how to correct this problem.
Deborah C, Harmony, PA
Washing Machine Repair
Bernard showed up earlier than expected!! Called me and explained all he was going to do, my mother in law and my wife said he did a great job and the machine is running well. He called me and explained what he had done, which I appreciated... Everyone thought he did a great job..
Doug B, Harmony, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 30, 2024
Fridge repair
Friendly guy, but useless at his job. He fixed the initial problem, but now the fridge sounds like a large generator and part of the fridge has fallen off where he was supposed to put it back. Now I'm supposed to make a fourth appointment and live with this noise until next week. Some of us have jobs, and I am unable to take another day off for your sloppy work. Stand behind your work and send someone out TODAY!!!!
Heather S, Portersville, PA
Customer service response - Dear Heather thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 24, 2024
