3408 W Central Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
It's still not fixed ( And it's hot in my home)
The service man was friendly and knowledgeable. He found two leaks and cut a big hole in the side of the furnace duct . Still no a/c . Now we have to wait for the home warranty company.
Gregory S, Toledo, OH
washer and range check-up from June 14, 2024
It is beyond ridiculous to send out 8 emails after an appointment as well as the 3-4 per day the week of the appointment (texts and emails). The 3-4 per day gave us a chance to move our appointment to an earlier day. If I hit C for confirm that should do it. Brandon's service was good he found no problems.
Dennis F, Toledo, OH
Did not finish
Nice guy but didn't replace rubber flap didn't put bottom plate back on
Trevor S, Whitehouse, OH
Paid for nothing
Washer wasn't even broke and he looked everything up on YouTube should saved money and do that myself
Damion R, Toledo, OH
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on September 05, 2024
No show
No one came. Someone called and I told them I needed someone after 5 or weekends as I work. Then when I told him I live in a condo and units are on the roof he said he would call me back and he never did. Still waiting to get a/c repaired
Stephen J, Toledo, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 02, 2024
This was a disaster
Dominique was the only good thing about this whole experience. He was professional and did a good job. This was the fourth appointment we had. The first one, parts had to be ordered, I get that. The second appointment the technician didn't show because unknown to us two parts were needed and one didn't come. My husband took the day off from work and waited and waited for the technician to come. He didn't contact us till the end of the day that he was not coming! The appointment was rescheduled for two days later. Again, my husband took the day off to be home. That technician called us after it was way past the window of time that he should've showed up, and said he was overbooked, and he wasn't coming! so all in all that was three days my husband took off work with no results. This fourth visit was with Dominique. We finally got our washer fixed. I do not recommend this company to anyone. Dominique is the only reason I am giving this a "1 star." If it wasn't for him, there would be no stars.
Nancy M, Sylvania, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on February 12, 2024
Not happy
Donald came out, after another repairman had already been out and failed to fix the washer. Donald was unable to run some diagnostic tests, but ordered a part he thought might work. He never returned, but the part was installed by the first repairman and after, three trips and as many weeks the washer is finally working.
Kenneth H, Toledo, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 08, 2023
1st visit
Was interesting complaining cause of cord on frig/ took 2 calls about 25 minutes long and we got charged for that time!! Never asked if we wanted gasket ordered just did it!!interrupted me speaking cause I interrupted him!!Because he told me I needed to get an electric person out here to put plug behind frig,that's been running off exstention cord for 22 years!! We don't feel we should have been charged that much and never had paper to cancel order
Crystal L, Toledo, OH
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 21, 2023
Technician
The dishwasher wasn't checked to see if it was up and running before he left. It's not running and the parts ordered were not used. Our hose is missing that was hooked up last time by the technicians that were here last week.
Renee R, Toledo, OH
Customer service response - Dear Renee thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 21, 2023
4 days
4 work days were missed for the repair that I don't think is repaired because 30 minutes after he left there was water on the floor again. For the loss of work days I could've paid for a new refrigerator.
Nina L, Toledo, OH
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 17, 2023
