4595 Eastgate Blvd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Excellent
Bryan did a great job! Turns out it was user error. He showed me how to use it and gave me recommendations on cleaning ans maintenance. Bryan is also friendly and professional. Highly recommend him to everyone! Thanks Bryan!
PennyG, Williamsburg, OH
GE Freezer repair
Excellent experience and sear's representative. He explained things fully and presented the options for protection of our various appliances. Very kind and polite.
Dan S, Moscow, OH
Phone call service
Ethan was one of the best service people I have ever spoken with! Not many would take the time to get to the root of the problem and help me to see that my machine wasn't broken… I just didn't understand how to use it properly. This is rare and such a gift! What a great human! My faith in Sears Service could not be stronger… to the point that all of my appliance needs will now come from Sears!
Holly B, Cincinnati, OH
Ms
He was very through and quick. He checked it to make sure it worked.
Patricia C, Milford, OH
Repair of cooktop burner
Bryan arrived early…that was appreciated. He diagnosed the problem and had the part he needed so the repair went well. He was very careful with our floor….used a mat to slide the stove out from the wall. He let me clean back there while he did the billing. He was patient to show me what went wrong and explain it as he showed me the damaged part. There were only good things to say about Bryan. Thanks.
Nancy S, Cincinnati, OH
Heat pump AC repair
Sean fixed the AC and the system is working fine. He is very thorough and checks everything to make sure it's running efficiently. I'm always confident when Sean makes the repair.
Sandra E, Cincinnati, OH
Washer diagnosis
Ethan did a great job explaining what could be causing our issues. Unfortunately, it was an intermittent problem and we weren't able to duplicate it but reassured me the washer was safe to operate in the meantime.
Jim B, Goshen, OH
Service comments
Chris does an excellent job in a professional and friendly way. I do have a complaint about Sears Service. You send multiple texts about date of service appt. However, not having any idea of time we are stuck waiting all day. Last Monday I waited all day for a tech and none showed; no message all that day nor the day after. The tech knows his daily schedule at 8 AM and could let us know an approximate time or at least a time range.
Richard B, Loveland, OH
Don't know what this means
Scot let us know early that he would be coming around noon after 4 service calls. Very nice. He was very personable and did an efficient repair.
Richard B, Loveland, OH
Speed Queen Fill Problem
Service was great. Ethan was punctual and efficient getting the part installed quickly and professionally. A very personable young man.
Craig M, Hillsboro, OH
