1437 East Dixie Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great Communication
My technician was easy to talk to and clearly described his progress in diagnosing the problem and the next steps. He was on top of the delivery of a part and completing the repair. I fully recommend Sears appliance services.
Michael E, Pinehurst, NC
Fixed washing machine
Very friendly, exceptional service also did follow up was very professional
Mary W, Asheboro, NC
Tech
George is very professional and knowledgeable. Try's to satisfy customers.
Annie R, Robbins, NC
Philip
Extremely nice gentleman. Did a great job! He is very respectful!
Margret T, West End, NC
Dryer fix
The technician was graet explained things very well and showed me what was wrong
Heather P, Liberty, NC
Nothing against Phillip
This tech is the third person to show up or contact me about my Microwave. The FIRST tech told us that the unit was UNFIXABLE!!!! He said he would provide all the information to the company and get the ball rolling. I have now had 2 more Techs one showing up at the house and another just yesterday calling before coming out THAT NO IDEA WHAT WAS GOING ON!!! NOT HAPPY !!!!!
Dale H, West End, NC
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on November 09, 2024
Repairs not done properly
The repair was not done properly or correctly. I was quoted a price for repair, I paid it, then after one wash the unit didn't work. I had to then wait for the repairman to return to tell me that I needed to pay an additional $200 although the unit was supposed to be repaired the first time! not to mention I had to pay a separate fee to have the fridge diagnosed! all the while you all want to push your warranty repair when you cant even repair stuff properly the first time. NO thanks! Also, I have called numerous times for a refund of the initial fee and keep getting the run around. If I do not receive the refund in less than 24 hours I shall be taking all of my PROOF and grievances to the BBB but even worse to SOCIAL MEDIA!!! I was/is grieving the loss of my brother & having to fight with huge companies over their mistakes is not good publicity for you!
Rosie P, West End, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on September 09, 2024
Washing machine
Problem not fixed. I have only 2 inches in the washing machine.
Tember B, Asheboro, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on January 26, 2024
Ended with an attitude
I have had issues with my LG dryer not drying garments/sheets/towels for some time. This is the 3rd time a technician has been out. William was convinced there was no issue although I told him as well as previous technician some items came out slightly damp. When he was leaving he smirked saying there was nothing wrong at all with the dryer. Was he calling me a liar? Yes, he dried the towels on high and he did take extra time. But after he left and they cooled down THEY WERE SLIGHTLY DAMP. And I can't certainly risk keeping everything on high temps for fear items may shrink. Thus far have not been impressed with service provided and wish I could use another company
Lynn, Whisper Pnes, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 27, 2023
