11255 New Hampshire Ave Reviews
Showing most recent reviews from verified customers of Sears Home Services
Range service
Ahmad did an excellent and very thorough job! I would highly recommend him!
Mary G, Silver Spring, MD
Great service on my LG icemaker
technician was wonderful. He knew exactly what to do after he assess the situation, took care of. It even went as far as wiping down the inside of my refrigerator for spots of water. I would definitely use again.
Pat M, Aspen Hill, MD
Refrigerator repair
Our fridge wasn't working properly, fortunately we had the extended warranty. Most fortunate was that Sharafi was the technician on our job, he was fantastic. Sharafi was expert, professional, thorough, efficient, and so nice to work with. He left our fridge clean and working perfectly. Many thanks to Sharafi and to A&E for the excellent quality service provided.
Gene, Rockville, MD
Service for AC and Thermostat
The technician was timely, polite and knowledgeable. He was very professional and his service was performed in a timely manner.
George I, Silver Spring, MD
Mr. Tran is outstanding!!
On July 21, 2023, I had two issues: 1) water actively leaking from the ceiling and through the ceiling vent of installed Air Handling System, and 2) the poor location of the air purifier that made it difficult to install its filter that were changed every six months. In late 2021/early 2022, I had been trying to get the first issue — the moisture stains on the plaster ceiling — addressed by the Sears Transform Home and the Sears Warranty/Maintenance Department without success. On his first service visit, Mr. Tran quickly diagnosed both problems and recommended solutions. When he returned on August 2, 2023, he was able to quickly address the condensation and leaking by repairing the vent. And, because moving the Air Purifier and ceiling damage were not an issue his Department addressed, he recommended that I reach out to my Sears Transform Home Cooling and Heating Department to address the remaining issues. I am very pleased and grateful for Mr. Tran's outstanding service on the condensation issue and his expert diagnostic work in identifying the root cause of this matter after trying to get your other Departments to address since 2021/2022. Mr. Tran is a customer focused expert who represents Sears' business values well!!
Bernadette M, Takoma Park, MD
GE fridge water leak
The technician was knowledgeable and found the problem and fixed it in half hour.
Leland S, Rockville, MD
Maintenance
Michael was very thorough and explained things clearly. I felt he was very knowledgeable about my appliances.
Ellen M, North Potomac, MD
Dryer repair
Very considerate and competent
Joanne D, Silver Spring, MD
Washer repair and dryer maintenance
Great experience and customer service. Zaki was a great rep and worker.
Christopher B, Burtonsville, MD
Refrigerator service
Service was done quickly and he explained what was wrong and how to help maintain appliance running better to avoid future issues.
D, Rockville, MD
