8 Galleria Mall Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Technician visit
Technician was extremely knowledgeable of our problem and he came to a resolution immediately. Could not be more pleased with his professionalism.
Donald H, North Dighton, MA
Positive
He was very friendly and informative and explained everything he was doing
Lousie V, Norton, MA
Service call
Very courteous and knowledgable.. He fixed the issue rather quickly.
Stephen Blackden, Raynham, MA
Great and speedy
Worked quickly and right on time! Responsive and very Knowledgeable when asked questions
Michelle M, Taunton, MA
Great customer service
Guoxiong, was a pleasure to work with, he was very kind and did a great job with fixing the dryer. He really cares about his customers
Robert S, Taunton, MA
Great Job
Zach is very professional and knows what he is doing. He was able to diagnose order and complete repair within a descent time frame.
Stephen A, Taunton, MA
Friendly
Friendly and skilled, he explained for me what the issue seems to be. I struggled to understand him completely due to his accent. I think I understand what the issue was and hope he tested the washing machine in its entirety.
Jenna W, Taunton, MA
Nice Guy
Tim was a nice guy. However, my refrigerator had the same problem that I called for the repair about within one hour of him leaving. So, it's still not fixed.
Joel M, Taunton, MA
Washer machine is worse.
John spent a couple of hours with our washer machine all apart and all over the floor. Upon giving us a pleasant goodbye he told us the washer machine was 'all fixed'. I went to use it for the first time the next day after he 'fixed' it and it is worse. The agitator on 'wash' cycle barely moves, even on the 'heavy' cycle. I tried the different wash cycles but the water & the clothes just sat in the soapy water. Same during the rinse cycle. I cannot wash my clothes now for 6 days until the next appointment and we have to go to the laundromat which is far away. I am upset by all this plus the additional new charge in our maintenance agreement. John should have tried out the washer machine before he left but he acted so assured it was fixed. We are very upset about this.
Joan L, Taunton, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 29, 2024
Dryer
The Technician didn't seem to have an idea or knowledge about the problem with the dryer based on the questions he was asking. He didn't even check the filter in the dryer. I paid for this service and needs someone with a better knowledge to come and check the dryer out.
Chioma O, Raynham, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 20, 2024
