2001 Main St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good service overall
Arrival time was outside appointment schedule. However, he was very knowledgeable and completed work timely
Osazee W, Stoughton, MA
Fridge
Good experience
Jean P, Stoughton, MA
Great
Great service and I was satisfied. Professional service. I had a good diagnosis
Jean P, Stoughton, MA
Mrs jeanine Marseille
He did a great job but he did not try the stove by boiling some water.
Jeanine C, Stoughton, MA
Washer fixed!!
Did a great job analysis on washer issue. And figured out what was wrong with it. Nice man.
Scott M, Bridgewater, MA
My technician
My technician was great he told me everything he was doing but I hate that I had to wait all day from 8-5 and then he didn't showed up at 6:45 thank goodness I had nothing to do. Other than that it was cool
Debora M, Brockton, MA
Review
Friendly but repair part sent to house was incorrect(not sure if it was a vendor issue) resulted in 3 separate visits. Also floor was damaged when fridge was pulled out from wall resulting in scraping on the floors
Jon S, Halifax, MA
No Help
I reported my washer leaked water from bottom. Tech however couldn't find anything wrong. It was clearly damp under washer. Off and on my washer leaks from somewhere. Floor has been extremely wet at times. Tech then stated he couldn't move washer to get to back so I personally easily shimmied it side to side effortlessly to pull it out in seconds. He then took off back and again said he couldn't find anything wrong. Hoses he stated were connected properly. So I have no resolution.
Irene J, N Easton, MA
Repair
I just posted a review on Yelp. The repair person was fine and repaired the washer machine. However, the surrounding circumstances were extremely disappointing. First, I discovered my parts were sitting in a UPS STORE. I picked up the parts that were very large but fit into my SUV I returned home this evening to find the old stainless steel inner basket in the 24x24x27 tall in my home! The repair person informed my cleaning person that I would have to dispose of this!! That is insane. The communication and customer service is extremely poor! Please make arrangements to pick up this discarded stainless steel basket as soon as possible.
Grace O, Stoughton, MA
Ok
The technician is ok but was not trying for cheaper parts and keep trying to sell the warranty
Siva K, Sharon, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 31, 2023
