6501 Grape Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great and professional service
Great and professional service
Homeowner, Galien, MI
A job well done!
Dakota was prompt, competent, pleasant and taught me some things I didn't know. I hope that he is my technician the next time I need one.
David T, Plymouth, IN
Great Work
We've had Mick out several times for various issues. He is efficient, does great work and is a pleasure to deal with.
Jesse V, South Bend, IN
Mick Was Great…But Sears Home Services Was Not
Mick was pleasant, polite, knowledgeable, and efficient. He called to say he would arrive between 1-2p and he did. He fixed the fridge quickly and didn't leave a mess. Bravo and 5 stars to Mick. However…Dealing with Sears Home Services was dreadful. The organization deserves ZERO STARS! The lack of communication, frustrations with chat and telephone BOTS, and difficulty in getting live help were unacceptable. On Tuesday July 23, 2024, I stayed home from work to wait for a tech who was to arrive between 8a-5p. At 1pm, I had not yet heard from Sears Home Services (SHS) so I attempted to contact them. I grew frustrated because I was stymied by BOTS in the chat and on the phone. I finally called GE and they gave me a phone number that bypassed the BOT. I called and waited 25 minutes to talk to an agent who was very pleasant, but had a thick accent. I had trouble understanding her. Apparently, I was supposed to confirm that I received the GE parts that were sent to me after the initial repair was requested. I was not notified about this step even though I provided my email and cell. I told the agent I received it and a new service date was scheduled for 8a-5p Thursday July 25, 2024 8a to 5p! I had stayed home on the 23rd for nothing and had to take another day off on the 25th all because I was not informed about this necessary step of notifying SHS that the part required for repair had arrived. Two days of PTO because SHS does not have its act together. Shoddy shoddy shoddy operation. Mick was the bright spot!
Mary G, Culver, IN
What are you asking
Knowledgeable and friendly technician. Labor charges are ridiculously high tho.
Gregory B, Saint Joseph, MI
Refrigerator repair
Technician explained what needed to be done and was prompt in getting the refrigerator back to working order, then cleaned up after he was done!
John S, Mishawaka, IN
Joseph T
He was very knowledgeable and hard worker and was friendly!
Carolyn S, South Bend, IN
refrigerator repair
Jacob was prompt, polite and accommodating. Very nice representative of company.
Rebecca S, Dowagiac, MI
Good job !
very good job and he is a friendly person.. Thank you
Silvia M, South Bend, IN
Robert K
Robert was very polite and explained everything! He communicated to let us know his arrival times!
Debora S, Saint Joseph, MI
