757 E Lewis and Clark Pkwy Ste 702 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Should be an option for zero stars for Sears
This review is not directed at the technician, because a technician never showed up because of overbooking. I booked an appointment for Monday service with a window of 8-5. Waited around all day and received a call at 3:45 stating that the tech wouldn't make it. My options were to reschedule for Wednesday or the following Monday. I cancelled a dentist appt. to reschedule for Wednesday. Waited around all day Wed. until getting a call from the tech at 6:27 p.m. telling me that he was overbooked and wouldn't make it. Would I like to reschedule? Absolutely not! Thankfully, I was able to find a local appliance repair company that was able to make it out to my house before 10 a.m. the next morning. I will never, ever deal with Sears Home Services again. The customer service was horrible (good luck speaking with a person) and I never received a call from a supervisor as promised. I would give negative stars if allowed.
Glenn H, Sellersburg, IN
Customer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on September 21, 2023
A/C heat pump
I am not sure why I had to pay for this "service call" when the technician did NOTHING. The fact that some weeds had grown up by the units during the summer is not a hindrance for service. He did not even attempt to walk behind the bushes, in or through the flower bed to get to the a/c units. As far as the heat pump goes, which is what he came to fix was not even examined. I was never asked for its location. Yes, it is in the attic. He asked me for a ladder after I told him the location and looked up there but never went up into the attic. The thermostat on the wall say "no a/c power". The technician said the heat pump unit was where to start but didn't even get that far. Again, please explain or confirm why I had to pay for this. Christine
Christine W, Salem, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 07, 2023
