901 W Morton Ave Suite 18C Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator repair
John is very nice and polite. He knows what he is doing and explains what needs to be done and does it. Unfortunately our refrigerator is so old one can no longer get the part to fix it. I would recommend John to anyone.
Mary L, S Jacksonvle, IL
Repaired Ice Maker
John was very friendly and knowledgeable. He used his time efficiently as well.
Brad T, Modesto, IL
Great job!
Polite, called ahead to tell arrival time, quickly diagnosed the problem, had part with him to fix problem and told us what was wrong. He was efficient, knowledgeable and quick. Left as soon as he had finished the job!! Great service!
Julianna D, Industry, IL
Sears repair
John was a very pleasant man. He came when he said he would and got right to work fixing our refrigerator ice maker. I would recommend John to anyone as a good repair person. So glad to have our ice machine up and running again. Thank you John
Mary L, S Jacksonvle, IL
Home owner
Don does top notch work. Awesome work and sticks to business for sure. And gives helpful advice on maintenance. 5 star
Steve R, Havana, IL
Freezer
John did everything that he said he could do, even getting on the floor, putting in freon, etc. However, the freezer still isn't freezing; in fact it is barely cool inside the freezer. HELP!!
Robert N, Jacksonville, IL
Friendly, Knowledgeable, and Patient!
Bronell arrived just when he said he would. He was very friendly and extremely knowledgeable regarding my refrigerator. I would request him all the time if I could.
Laura E, S Jacksonvle, IL
Sean. Dryer
The dryer does not heat up he put on some new parts but it must be something else does not get warm even
Lowell M, Arenzville, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 24, 2024
Still not cooling still warm 39+degrees
Still shows 39+ degrees on digital and analog gauges even after replacing fan did not go down what a waste, had to call back to GE appliance to get this taken care of and told them never have you A&E ever come back HERE AGAIN!!!!!!!!!!!!!! Dop not have A&E come to you home!!!!!!!! Ge is goping to take care of these problems
Tom L, Jacksonville, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 10, 2023
Dryer drum repair
Repair service order through GE. The repairman showed up and looked at the dryer drum and confirmed it was cracked he ordered another drum and scheduled a follow up apt for approx 2 weeks. I was informed that if I scheduled 2 repairmen (my dryer is stacked) that it would take longer than two weeks. I informed him that I would have my father in law and husband unstack it and restack. After the second apt and repair he said "I can't stack it to test it but it's fixed. I know all the connections are right, so I'm not worried about that. If you get it stacked and it's not working call sears or GE." My husband and father in law restacked the dryer and I went to turn it on and it is now displayed that the dryer door is not shut. So the connections are obviously not correct. Now I have a second issue with this dryer that wasn't even previously an issue...contacted sears and it's documented as completed so there's nothing I can do with this company further since this is under warranty. I've already been without a dryer for approx a month and this just made it that much longer of a wait for a completed accurate repair.
Elizabeth T, Chandlerville, IL
Customer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 03, 2024