2 Fox Valley Center Reviews
Showing most recent reviews from verified customers of Sears Home Services
Dryer repair
Great experience thanks, very prompt and knowledgeable very professional thank you
Andrea S, Naperville, IL
Professional throughout whole work order
Marcos was pleasant to have repair issues I was having with my refrigerator. Unexpectedly, another part was no longer waiting after waiting for a part he had ordered prior to be shipped so the repair can be done. Fortunately enough Marcos assured me that it was not a big issue and that he could have that second part on hand in little time. Even with a slight wait time, he managed to get my refrigerator running again in a fair amount of time.
Sokol D, Aurora, IL
I wish I could hire him outside of sears
Well my experience was pretty awful. Thr first guy Devin came and listened to my dryer for 5 minutes and then proceeded to diagnosis my dryer wrong. So I purchased 3 wheels for it thst didn't need to be replaced. I also asked him if he needed to look inside the dryer to see if he was right. Cause it made a high pitched sound. I thought it was the belt...which i was wrong but the part thet made the belt move was the issue. If Devin would hsve looked inside the dryer he would hsve known he was wrong. So then I had to wait for thr items to get mailed to me. They got here Tuesday snd had an appointment foe Wednesday between 8 and 5. No one came and didn't have anyone contact me thst they were coming snd thet it got delayed to a day thst didn't work for me. No one asked. I liked my service guy today jerel if I could hire him outside of sears and not deal with sears I would. I feel with all thr trouble I went through I should hsve gotten a discount or something. I dont think im ever going to use sears again for any appliances.
April J, Sandwich, IL
Very Helpful and Knowledgeable.
Mark was on time and knew what he was doing. Provided all the required service and provided helpful insight to keep things running smoothly. Mower is back in business and running well.
Mike S, Naperville, IL
Dishwasher Repair
Steven was on time and professional. He answered questions we asked and provided us with options.
Tom H, Oswego, IL
Washing machine repair
Ken was extremely helpful and his expertise was highlighted as he resolved the problem I had with my washing machine. Excellent service.
Kathy B, Downers Grove, IL
Excellent service
Pleasant
Clifton R, Plainfield, IL
Truthful and Efficient
Arrived within time window. Was efficient in assessing problem. Showed me each answer he was submitting to warranty company.
Sherryl F, Downers Grove, IL
Owner
Excellent service and very knowledge full. He was prompt and efficient.
David W, Aurora, IL
Quick, efficient & courteous svc tech.
A bit frustrated when scheduling the appointment. First appointment June 26, rescheduled June 28 & confirmed but was not relayed to technician. Then rescheduled July 5 for emergency call. Repair was finally completed on July 5.
Allen T, Sugar Grove, IL
