46-056 Kamehameha Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ding dong the witch is dead
Based on my experience with the company contracted to maintain appliances bought at Sears stores in Hawaii, don't wait on them to get your appliances fixed. Expect that after at least three scheduled appointments he will tell you he can't fix the appliance, go buy another one. To placate you he will tell you he will put in an order saying the equipment is beyond repair. It really isnl't so. It's just that he either doesn't know how to troubleshoot and resolve the problem.
Robert G, Kaneohe, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 20, 2023
Dishwasher not working still
Dishwasher still not fixed. We are still unable to use it; water accumulation at the bottom which was the initial issue for the service call
Edith Z, Honolulu, HI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 01, 2023
Refrigerator Repair
Technician Vince was on time for our appointment and kept us informed on status of progress.He had explained to us the amount of time required to solve the problems with our refrigerator. Thank you,Goering Toda
Goering T, Honolulu, HI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 31, 2023
Did not fix the issue
Kaui said the unit was fixed after replacing the broken part but the washer still doesn't work. The unit was supposed to be fixed today and it's not my fault the unit isn't working. He should've went back today to fix the issue but he said he couldn't.
Kevin W, Honolulu, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 19, 2023
Nothing
No info so tech couldn't do anything, being charged for nothing, is a little hard to take. I know not his fault, but shouldn't be chargeable.
Ryan A, Honolulu, HI
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 16, 2023
Dissatisfied
In describing the problem, the Sears technician repeatedly gave his analysis on why he believed I did not have a problem. He failed to appreciate the fact that the problem did exist. It had been witnessed by family and other parties. Have you ever experienced situations where people tell you that you did not see what you in fact saw? Gaslighting? This was my experience - the technician was not truly interested in my problem but his own analysis.
Ronald K, Kaneohe, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on August 11, 2023
