46-056 Kamehameha Highway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Honolulu Park Place #1105
Job not finished!!! Please finish. This has been the 4th time they have not been able to finish the job.
Tian H, Honolulu, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 30, 2024
Actually, ZERO stars
He was horrible. First off, pull your hair back when you go on service class. For a man to have hair longer than mine and down - in my home - NO. He did not do the repair. Would not accept the information I provided about what had happened with the washer and tried to tell me it was a board issue due to roach droppings rather than a door issue I had reported. Even after telling him how the water did start if I pressed the door shut, he did not take that into consideration. He did not compete the call and was extremely rude. Do not EVER send him to my home again. This is the first time in my over 20 years of using Sears repairs that I've had such an awful experience.
Aulani S, Honolulu, HI
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 10, 2024
Bad customer service
Refused to install the part after I took olestra work early to be hear. He said that a different technician ordered the part but he didn't think that it was necessary to install without even looking at the part on the refrigerator. He installed the other two parts and this part was canceled on back order. He said that just listening everything sounded good so he didn't want to create any problems. I told him that my warranty was expiring this month on the 15th and I don't want to pay to have it installed later if it goes bad but he still insisted that he didn't want to install the part.
Surlester M, Honolulu, HI
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 06, 2024
Washing machine
It's been a terrible experience dealing with searshomeservices over four months later my washing machine was never fixed or replaced won't be renewing my contract which I've had for over fifty years. So sorry i can't give a rating for a job that was never fixed.
Gerald S, Hauula, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on July 20, 2024
Don't work on Bosch
Technician was honest. He didn't want to touch the refrigerator.
Kevin P, Honolulu, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on March 05, 2024
See below
Refrigerator still not working neither is the ice machine. Freezer is working.
Heipua K, Waimanalo, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 19, 2024
Property manager
Your tech came 2 weeks ago, ordered a part then arrived today to inform the repair isn't cost effective. So, I just wasted 2 weeks when could have found a replacement stove 2 weeks ago had I been told it couldn't be repaired. To add insult to injury you charged me almost $450. I'll never use Sears repair again.
Richard B, Kaneohe, HI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on February 09, 2024
Dishonest and very disappointing
After waiting for weeks for Ryan to come back and complete my repair, appointment was finally set. But in the day of the visit, he called to cancel, saying he didn't have time. Out of desperation I asked if a "big tip" would make a difference (and get him back here as planned), he said it "probably would". It was clear that he knew how deeply I needed this dryer repair after waiting nearly 8 weeks, and he was taking advantage to elicit a bribe. This man represents Sears Appliance Repair, a trusted company in my book. But I will never do work with him or his company again.
Maryellen M, Honolulu, HI
Customer service response - Dear Maryellen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 08, 2024
My washer is still not working
He must have just replaced the part and failed to test machine because he was done in less than 15 minutes My washer is still not working! And to top it all off I had to wait over two months for someone to finally come and the washer is still not working at all! I am furious!
Carolyn L, Honolulu, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 12, 2024
Absolutely worthless
Tech came on time. Scheduling was easy. However he did nothing. Basically said that the item that needs to be repaired was not his problem. We should call the manufacturer. We bought the fridge from Sears but they won't service it!! And we got charged. What a ripoff.
Steve R, Honolulu, HI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on October 26, 2023
